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Date/Time: Sat, 04 May 2024 07:17:05 +0000

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Afterhours Data

View Count: 74

[2024-04-23 21:06:01] #1 [Go To First Post]
User509187 - Posts: 5
I'm not getting afterhours data despite having Use Evening session checked and having the correct time zones filled.

[2024-04-23 21:15:05] #2 [Go To First Post]
John - SC Support - Posts: 31362
What is the symbol for the chart and what are the session times set to? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-23 21:55:39] #3 [Go To First Post]
User509187 - Posts: 5
MESM24-CME Session start 06:30:00 Session end 12:59:59 Evening start 13:00:00 Evening end 06:29:59 Thank you

[2024-04-24 14:55:05] #4 [Go To First Post]
John - SC Support - Posts: 31362
Make that chart the active chart and then select "Edit >> Delete All Data And Download". It may take a few minutes to redownload the data. If you still are missing the data after doing the above, then please get us an image of your chart by following the instructions at the following link. Make sure the chart is scrolled to a point that shows the transition where the evening session data is missing. Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-24 16:37:39] #5 [Go To First Post]
User509187 - Posts: 5
Thank you. I did that and now the charts are all blank. Please advise.

[2024-04-24 16:41:48] #6 [Go To First Post]
John - SC Support - Posts: 31362
Check your setting for "Global Settings >> General Settings >> Charts >> Show On-Chart Status Messages" and set this to "Yes" if it is not already so. Then select OK. Then select "File >> Reconnect". Then get us an image of your chart (even a blank one) by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-24 22:29:15] #7 [Go To First Post]
User509187 - Posts: 5
I solved this - had to use Translate Symbols To Current Service function. Thanks

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