Support Board
Date/Time: Sat, 17 May 2025 21:41:14 +0000
HELP! Connect event error loop: code 10060
View Count: 429
| [2024-04-03 15:00:38] |
| User366058 - Posts: 9 |
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A connection error has found its way into my SC. I have - unfortunately - yet been unable to resolve this. 1) I am running the latest version of SC (2626) 2) I restarted the computer 3) I flushed the DNS 4) Tried YES & NO on: "Always use port 443 for real-time data" 5) Tried YES & NO on: "Enable DTC Protocol server" 6) This help page did not provide a solution (LINK: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem) Please see the message log and settings below in the attached images. Hopefully this can be resolved fast - I usually manage solving tech issues with SC, but this time I am in the dark.. Thanks! |
 MESSAGE LOG.png / V - Attached On 2024-04-03 14:57:13 UTC - Size: 113.17 KB - 91 views SETTING 1.png / V - Attached On 2024-04-03 14:57:20 UTC - Size: 45.78 KB - 83 views SETTINGS 2.png / V - Attached On 2024-04-03 14:57:24 UTC - Size: 42.21 KB - 90 views |
| [2024-04-03 17:04:05] |
| John - SC Support - Posts: 39847 |
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You are having connectivity issues. The only thing we can do is to point you to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-04 07:46:43] |
| User366058 - Posts: 9 |
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Solution was found in a setting that was turned to YES. See the image attached to this post. Hope it can help someone else in the future!
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| SOLUTION.png / V - Attached On 2024-04-04 07:44:22 UTC - Size: 44.16 KB - 97 views |
| [2024-04-05 16:13:49] |
| Sierra_Chart Engineering - Posts: 19621 |
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Yes we apologize for not recognizing that. This has now been added to the documentation here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-05 16:14:24
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