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Date/Time: Thu, 02 May 2024 17:27:03 +0000

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crypto data not streaming

View Count: 148

[2024-04-03 10:21:15] #1 [Go To First Post]
Straddle1428 - Posts: 10
hi, the sc data isnt working. at least crypto is not ticking, at least binance. please fix

[2024-04-03 11:27:54] #2 [Go To First Post]
af_99 - Posts: 22
Same issue here...

[2024-04-03 13:38:36] #3 [Go To First Post]
Straddle1428 - Posts: 10
unacceptable. and their support no-where near this thread

[2024-04-03 13:51:19] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14180
What symbol are you referring to? We need to have an exact symbol. We are not observing any problem with the Binance data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-03 13:51:52

[2024-04-03 13:58:17] #5 [Go To First Post]
Calculus - Posts: 86
Engineering The issue is that no data is coming in from Binance, neither for a Quote board nor a chart. Please add a Binance symbol to your Quote board, perhaps BTCUSDT-BINANCE, and see if real time data is coming in, mine stopped last night at 22.52 hours (EST). And when I look at a 1min chart for the same symbol it stops at 00:13 (EST) this morning, ie Wednesday. I have checked other symbols as well (1m chart) and all of them stop around the same time as above, just after midnight (EST). Rebooted, downloaded the latest Sierra, turned the feed on/off etc. Same problem, no data coming in. Thank you for your time. Date Time Of Last Edit: 2024-04-03 14:01:25

[2024-04-03 14:00:24] #6 [Go To First Post]
Straddle1428 - Posts: 10
to me the entire feed must be down. symbols that were working for months just stopped ticking. like the usual suspects: BTCUSDT-BINANCE, ETHUSDT-BINANCE, SOLUSDT-BINANCE and JUPUSDT-BINANCE interesting that you do not observe any issues though. have you opened a Sierra Chart instance and did a look? thats my log: 2024-04-03 13:57:50.744 \| Software version: 2626 64-bit 2024-04-03 13:57:50.744 \| Primary Thread ID: 956 2024-04-03 13:57:50.744 \| Usage end date: 2024-09-07 2024-04-03 13:57:50.744 \| Enabled for: Advanced Features 2. 2024-04-03 13:57:50.744 \| Enabled for: Sierra Chart Historical Data Service. 2024-04-03 13:57:50.744 \| Enabled for: Denali Real-Time Exchange Data Feed. 2024-04-03 13:57:50.744 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-04-03 13:57:50.744 \| Enabled for exchange2: CME (Trading Account Required) 2024-04-03 13:57:50.744 \| Enabled for exchange2: CBOT (Trading Account Required) 2024-04-03 13:57:50.744 \| Enabled for exchange2: COMEX (Trading Account Required) 2024-04-03 13:57:50.744 \| Enabled for exchange2: NYMEX (Trading Account Required) 2024-04-03 13:57:50.744 \| Enabled for exchange2: US Equities Consolidated Tape 2024-04-03 13:57:50.744 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-04-03 13:57:50.744 \| Current selected Data/Trading service: SC Data - All Services 2024-04-03 13:57:50.744 \| Custom symbol settings values: enabled 2024-04-03 13:57:50.744 \| Chart Update Interval: 500 2024-04-03 13:57:50.744 \| Intraday Data Storage Time Unit: 1 2024-04-03 13:57:50.744 \| Time Zone: +00:00:00 (UTC+00) 2024-04-03 13:57:50.744 \| 2024-04-03 13:57:50 Local computer time in UTC 2024-04-03 13:57:50.744 \| 2024-04-03 13:57:50 Local computer time in SC Time Zone 2024-04-03 13:57:50.744 \| 2024-04-03 09:29:24 Server time in UTC 2024-04-03 13:57:50.744 \| Local computer UTC time and Server UTC time difference: 0 seconds. 2024-04-03 13:57:50.744 \| Program path: C:\SierraChart2\ 2024-04-03 13:57:50.744 \| Data Files path: C:\SierraChart2\Data\ 2024-04-03 13:57:50.744 \| OS Version Number: 10.0 2024-04-03 13:57:50.744 \| Locale Setting: C 2024-04-03 13:57:50.745 \| DLLs: UserContributedStudies_64.dll 2024-04-03 13:57:50.745 \| Allowed protected custom studies: 2024-04-03 13:57:50.745 \| Crash reporter started: true 2024-04-03 13:57:50.745 \| 2024-04-03 13:57:55.768 \| File >> Reconnect selected. 2024-04-03 13:57:55.769 \| SC Data with Depth \| Waiting for socket receive thread to end 2024-04-03 13:57:55.769 \| DTC Client socket (8) \| CloseSocket call. 2024-04-03 13:57:55.769 \| DTC Client socket (8) \| Shutdown started. Waiting for graceful close. 2024-04-03 13:57:55.769 \| SC Data with Depth \| Disconnected from the server. 2024-04-03 13:57:55.769 \| SC Data - All Services \| Disconnected. 2024-04-03 13:57:55.769 \| Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-04-03 13:57:57.770 \| 2024-04-03 13:57:57.770 \| SC Data - All Services \| Connected to server complete. 2024-04-03 13:57:57.770 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2024-04-03 13:57:57.770 \| Using symbol data fast lookup vector 2024-04-03 13:57:57.770 \| SC Data with Depth \| Starting real-time market data updates for: ETHUSDT-BINANCE. ID: 1 Service code: binance_cryptocurrency.exchange.data 2024-04-03 13:57:57.770 \| SC Data with Depth \| Connecting to the server ds13-2.sierracharts.com. Port 443 2024-04-03 13:57:57.770 \| SC Data with Depth \| Requesting security definition data for: ETHUSDT-BINANCE. ID: 1 2024-04-03 13:57:57.770 \| Added historical Intraday data request for ETHUSDT-BINANCE to the queue. 2024-04-03 13:57:57.770 \| Intraday data recording state for symbol ETHUSDT-BINANCE is set to download 'Pending'. 2024-04-03 13:57:57.770 \| Triggering next historical data download in queue. 2024-04-03 13:57:57.770 \| BTCUSDT-BINANCE[M] 5 Min #5 \| Started historical data download for additional symbol ETHUSDT-BINANCE. Download ID: 6 2024-04-03 13:57:57.770 \| SC Data with Depth \| Starting real-time market data updates for: SOLUSDT-BINANCE. ID: 2 Service code: binance_cryptocurrency.exchange.data 2024-04-03 13:57:57.770 \| SC Data with Depth \| Requesting security definition data for: SOLUSDT-BINANCE. ID: 2 2024-04-03 13:57:57.771 \| Added historical Intraday data request for SOLUSDT-BINANCE to the queue. 2024-04-03 13:57:57.771 \| Intraday data recording state for symbol SOLUSDT-BINANCE is set to download 'Pending'. 2024-04-03 13:57:57.771 \| BTCUSDT-BINANCE[M] 5 Min #5 \| Started historical data download for additional symbol SOLUSDT-BINANCE. Download ID: 7 2024-04-03 13:57:57.771 \| SC Data with Depth \| Starting real-time market data updates for: JUPUSDT-BINANCE. ID: 3 Service code: binance_cryptocurrency.exchange.data 2024-04-03 13:57:57.771 \| SC Data with Depth \| Requesting security definition data for: JUPUSDT-BINANCE. ID: 3 2024-04-03 13:57:57.771 \| Added historical Intraday data request for JUPUSDT-BINANCE to the queue. 2024-04-03 13:57:57.771 \| Intraday data recording state for symbol JUPUSDT-BINANCE is set to download 'Pending'. 2024-04-03 13:57:57.771 \| BTCUSDT-BINANCE[M] 5 Min #5 \| Started historical data download for additional symbol JUPUSDT-BINANCE. Download ID: 8 2024-04-03 13:57:57.771 \| Delaying start of download for ETHUSDT-BINANCE. 2024-04-03 13:57:57.771 \| DTC Client socket (2) \| Creating socket. 2024-04-03 13:57:57.771 \| DTC Client socket (2) \| New receive buffer size: 5242880 2024-04-03 13:57:57.771 \| DTC Client socket (2) \| Connecting to IP: 38.142.170.156. 2024-04-03 13:57:57.967 \| SC Data with Depth \| Starting real-time market data updates for: BTCUSDT-BINANCE. ID: 4 Service code: binance_cryptocurrency.exchange.data 2024-04-03 13:57:57.967 \| SC Data with Depth \| Requesting security definition data for: BTCUSDT-BINANCE. ID: 4 2024-04-03 13:57:58.051 \| SC Data with Depth \| Network connection to server complete. 2024-04-03 13:57:58.051 \| SC Data with Depth \| Starting socket receive thread. 2024-04-03 13:57:58.051 \| SC Data with Depth \| Sending encoding request to server: Binary VLS. Compression: standard 2024-04-03 13:57:58.114 \| Added historical Intraday data request for BTCUSDT-BINANCE to the queue. 2024-04-03 13:57:58.114 \| Intraday data recording state for symbol BTCUSDT-BINANCE is set to download 'Pending'. 2024-04-03 13:57:58.114 \| Triggering next historical data download in queue. 2024-04-03 13:57:58.356 \| SC Data with Depth \| Setting DTC encoding to Binary VLS 2024-04-03 13:57:58.356 \| SC Data with Depth \| Sending logon request message. 2024-04-03 13:57:58.732 \| SC Data with Depth \| Received logon response. 2024-04-03 13:57:58.732 \| SC Data with Depth \| Server Name: SC Realtime Server. 2024-04-03 13:57:58.732 \| SC Data with Depth \| Server protocol version: 8. Client protocol version: 8 2024-04-03 13:57:58.732 \| SC Data with Depth \| Successfully connected. 2024-04-03 13:57:58.732 \| SC Data with Depth \| Trading is not supported. 2024-04-03 13:57:58.732 \| SC Data with Depth \| MarketDepthIsSupported: 1 2024-04-03 13:57:58.732 \| SC Data with Depth \| Restarting real-time data updates for symbol: BTCUSDT-BINANCE 2024-04-03 13:57:58.732 \| SC Data with Depth \| Restarting real-time data updates for symbol: ETHUSDT-BINANCE 2024-04-03 13:57:58.732 \| SC Data with Depth \| Restarting real-time data updates for symbol: JUPUSDT-BINANCE 2024-04-03 13:57:58.732 \| SC Data with Depth \| Restarting real-time data updates for symbol: SOLUSDT-BINANCE 2024-04-03 13:57:59.103 \| SC Data with Depth \| Real-time data for symbol BTCUSDT-BINANCE is currently unavailable. 2024-04-03 13:57:59.103 \| SC Data with Depth \| Received security definition for symbol BTCUSDT-BINANCE 2024-04-03 13:57:59.103 \| SC Data with Depth \| Real-time data for symbol ETHUSDT-BINANCE is currently unavailable. 2024-04-03 13:57:59.103 \| SC Data with Depth \| Received security definition for symbol ETHUSDT-BINANCE 2024-04-03 13:57:59.103 \| SC Data with Depth \| Real-time data for symbol JUPUSDT-BINANCE is currently unavailable. 2024-04-03 13:57:59.103 \| SC Data with Depth \| Received security definition for symbol JUPUSDT-BINANCE 2024-04-03 13:57:59.103 \| SC Data with Depth \| Real-time data for symbol SOLUSDT-BINANCE is currently unavailable. 2024-04-03 13:57:59.103 \| SC Data with Depth \| Received security definition for symbol SOLUSDT-BINANCE 2024-04-03 13:58:04.602 \| HD Request # 6 \| Downloading Intraday chart data for ETHUSDT-BINANCE to the file ETHUSDT-BINANCE.scid. Service: binance_cryptocurrency.exchange.data 2024-04-03 13:58:04.602 \| HD Request # 6 \| Download start date-time: 2024-04-02 18:12:14.000000. File last date-time: 2024-04-02 18:12:14.000000 2024-04-03 13:58:04.602 \| HD Request # 6 \| Using server: ds4.sierracharts.com port 10149 2024-04-03 13:58:04.879 \| Socket (3) \| Creating socket. 2024-04-03 13:58:04.879 \| Socket (3) \| New receive buffer size: 5242880 2024-04-03 13:58:04.879 \| Socket (3) \| Connecting to IP: 38.103.112.200. 2024-04-03 13:58:05.378 \| HD Request # 6 \| Setting DTC encoding to Binary VLS 2024-04-03 13:58:05.378 \| HD Request # 6 \| Sending historical data logon request message. 2024-04-03 13:58:05.833 \| HD Request # 6 \| Requesting Intraday data. Start date-time: 2024-04-02 18:12:14. Record interval: 1. Symbol: ETHUSDT-BINANCE 2024-04-03 13:58:06.048 \| HD Request # 6 \| Decompressing data. 2024-04-03 13:58:06.264 \| HD Request # 6 \| Receiving Intraday data for ETHUSDT-BINANCE starting at 2024-04-02 18:12:14.000000 2024-04-03 13:58:06.265 \| Socket (3) \| CloseSocket call. 2024-04-03 13:58:06.265 \| Socket (3) \| Shutdown started. Waiting for graceful close. 2024-04-03 13:58:06.265 \| Historical data download thread signaled to stop. 2024-04-03 13:58:06.265 \| HD Request # 6 \| Timestamp of first Intraday data file record written: 2024-04-02 18:12:14.000000. 2024-04-03 13:58:06.265 \| HD Request # 6 \| Received 1 Intraday data record from 2024-04-02 18:12:14.000000 to 2024-04-02 18:12:14.000000 (0.0 seconds. Delay: 19.8 hours) and wrote 1 record for ETHUSDT-BINANCE 2024-04-03 13:58:06.266 \| HD Request # 6 \| Add time&sales data \| Remembered last file record date-time: 2024-04-02 18:12:14.000000 2024-04-03 13:58:06.266 \| HD Request # 6 \| Completion time: 2s. 2024-04-03 13:58:06.266 \| HD Request # 6 \| Intraday data download complete for ETHUSDT-BINANCE. Unique request ID: 6 2024-04-03 13:58:06.266 \| Removing historical data download ID 6. 2024-04-03 13:58:06.266 \| Real-time Intraday chart data file updates started for ETHUSDT-BINANCE 2024-04-03 13:58:06.266 \| Opened cached Intraday file: C:\SierraChart2\Data\ETHUSDT-BINANCE.scid. Thread ID: 956 2024-04-03 13:58:06.266 \| Intraday chart data file opened for ETHUSDT-BINANCE 2024-04-03 13:58:06.266 \| HD Request # 6 \| Enabling Intraday chart updating for symbol. 2024-04-03 13:58:06.266 \| BTCUSDT-BINANCE[M] 5 Min #5 \| Historical data download for additional symbol ETHUSDT-BINANCE with ID 6 has completed. 2024-04-03 13:58:06.266 \| 2024-04-03 13:58:06.266 \| Triggering next historical data download in queue. 2024-04-03 13:58:06.266 \| HD Request # 7 \| Downloading Intraday chart data for SOLUSDT-BINANCE to the file SOLUSDT-BINANCE.scid. Service: binance_cryptocurrency.exchange.data 2024-04-03 13:58:06.266 \| HD Request # 7 \| Download start date-time: 2024-04-02 18:32:36.000000. File last date-time: 2024-04-02 18:32:36.000000 2024-04-03 13:58:06.266 \| HD Request # 7 \| Using server: ds12.sierracharts.com port 10150 2024-04-03 13:58:06.480 \| Socket (3) \| Socket gracefully closed by remote side. 2024-04-03 13:58:06.480 \| Socket (3) \| Closed. 2024-04-03 13:58:06.873 \| Socket (4) \| Creating socket. 2024-04-03 13:58:06.873 \| Socket (4) \| New receive buffer size: 5242880 2024-04-03 13:58:06.873 \| Socket (4) \| Connecting to IP: 38.103.112.181. 2024-04-03 13:58:07.319 \| HD Request # 7 \| Setting DTC encoding to Binary VLS 2024-04-03 13:58:07.319 \| HD Request # 7 \| Sending historical data logon request message. 2024-04-03 13:58:07.767 \| HD Request # 7 \| Requesting Intraday data. Start date-time: 2024-04-02 18:32:36. Record interval: 1. Symbol: SOLUSDT-BINANCE 2024-04-03 13:58:07.982 \| HD Request # 7 \| Decompressing data. 2024-04-03 13:58:08.001 \| HD Request # 7 \| Receiving Intraday data for SOLUSDT-BINANCE starting at 2024-04-02 17:12:06.000000 2024-04-03 13:58:08.911 \| Socket (4) \| CloseSocket call. 2024-04-03 13:58:08.911 \| Socket (4) \| Shutdown started. Waiting for graceful close. 2024-04-03 13:58:08.911 \| Historical data download thread signaled to stop. 2024-04-03 13:58:08.911 \| HD Request # 7 \| Received 3259 Intraday data records from 2024-04-02 17:12:06.000000 to 2024-04-02 18:12:05.000000 (60.0 minutes. Delay: 19.8 hours) and wrote 0 records for SOLUSDT-BINANCE 2024-04-03 13:58:08.911 \| HD Request # 7 \| Add time&sales data \| Remembered last file record date-time: 2024-04-02 18:32:36.000000 2024-04-03 13:58:08.911 \| HD Request # 7 \| Completion time: 2s. 2024-04-03 13:58:08.911 \| HD Request # 7 \| Intraday data download complete for SOLUSDT-BINANCE. Unique request ID: 7 2024-04-03 13:58:08.911 \| Removing historical data download ID 7. 2024-04-03 13:58:08.911 \| Real-time Intraday chart data file updates started for SOLUSDT-BINANCE 2024-04-03 13:58:08.912 \| Opened cached Intraday file: C:\SierraChart2\Data\SOLUSDT-BINANCE.scid. Thread ID: 956 2024-04-03 13:58:08.912 \| Intraday chart data file opened for SOLUSDT-BINANCE 2024-04-03 13:58:08.912 \| HD Request # 7 \| Enabling Intraday chart updating for symbol. 2024-04-03 13:58:08.912 \| BTCUSDT-BINANCE[M] 5 Min #5 \| Historical data download for additional symbol SOLUSDT-BINANCE with ID 7 has completed. 2024-04-03 13:58:08.912 \| 2024-04-03 13:58:08.912 \| Triggering next historical data download in queue. 2024-04-03 13:58:08.912 \| HD Request # 8 \| Downloading Intraday chart data for JUPUSDT-BINANCE to the file JUPUSDT-BINANCE.scid. Service: binance_cryptocurrency.exchange.data 2024-04-03 13:58:08.912 \| HD Request # 8 \| Download start date-time: 2024-04-02 18:39:56.000000. File last date-time: 2024-04-02 18:39:56.000000 2024-04-03 13:58:08.912 \| HD Request # 8 \| Using server: ds13-2.sierracharts.com port 10149 2024-04-03 13:58:08.912 \| Socket (3) \| Creating socket. 2024-04-03 13:58:08.912 \| Socket (3) \| New receive buffer size: 5242880 2024-04-03 13:58:08.912 \| Socket (3) \| Connecting to IP: 38.142.170.156. 2024-04-03 13:58:09.125 \| Socket (4) \| Socket gracefully closed by remote side. 2024-04-03 13:58:09.125 \| Socket (4) \| Closed. 2024-04-03 13:58:09.475 \| HD Request # 8 \| Setting DTC encoding to Binary VLS 2024-04-03 13:58:09.475 \| HD Request # 8 \| Sending historical data logon request message. 2024-04-03 13:58:09.777 \| HD Request # 8 \| Requesting Intraday data. Start date-time: 2024-04-02 18:39:56. Record interval: 1. Symbol: JUPUSDT-BINANCE 2024-04-03 13:58:10.048 \| HD Request # 8 \| Decompressing data. 2024-04-03 13:58:10.317 \| HD Request # 8 \| Receiving Intraday data for JUPUSDT-BINANCE starting at 2024-04-02 18:39:56.000000 2024-04-03 13:58:10.318 \| Socket (3) \| CloseSocket call. 2024-04-03 13:58:10.318 \| Socket (3) \| Shutdown started. Waiting for graceful close. 2024-04-03 13:58:10.318 \| Historical data download thread signaled to stop. 2024-04-03 13:58:10.318 \| HD Request # 8 \| Timestamp of first Intraday data file record written: 2024-04-02 18:39:56.000000. 2024-04-03 13:58:10.319 \| HD Request # 8 \| Received 1 Intraday data record from 2024-04-02 18:39:56.000000 to 2024-04-02 18:39:56.000000 (0.0 seconds. Delay: 19.3 hours) and wrote 1 record for JUPUSDT-BINANCE 2024-04-03 13:58:10.319 \| HD Request # 8 \| Add time&sales data \| Remembered last file record date-time: 2024-04-02 18:39:56.000000 2024-04-03 13:58:10.319 \| HD Request # 8 \| Completion time: 2s. 2024-04-03 13:58:10.319 \| HD Request # 8 \| Intraday data download complete for JUPUSDT-BINANCE. Unique request ID: 8 2024-04-03 13:58:10.319 \| Removing historical data download ID 8. 2024-04-03 13:58:10.319 \| Real-time Intraday chart data file updates started for JUPUSDT-BINANCE 2024-04-03 13:58:10.319 \| Opened cached Intraday file: C:\SierraChart2\Data\JUPUSDT-BINANCE.scid. Thread ID: 956 2024-04-03 13:58:10.319 \| Intraday chart data file opened for JUPUSDT-BINANCE 2024-04-03 13:58:10.319 \| HD Request # 8 \| Enabling Intraday chart updating for symbol. 2024-04-03 13:58:10.319 \| BTCUSDT-BINANCE[M] 5 Min #5 \| Historical data download for additional symbol JUPUSDT-BINANCE with ID 8 has completed. 2024-04-03 13:58:10.319 \| 2024-04-03 13:58:10.319 \| Triggering next historical data download in queue. 2024-04-03 13:58:10.319 \| HD Request # 9 \| Downloading Intraday chart data for BTCUSDT-BINANCE to the file BTCUSDT-BINANCE.scid. Service: binance_cryptocurrency.exchange.data 2024-04-03 13:58:10.319 \| HD Request # 9 \| Download start date-time: 2024-04-02 18:31:16.000000. File last date-time: 2024-04-02 18:31:16.000000 2024-04-03 13:58:10.319 \| HD Request # 9 \| Using server: ds4.sierracharts.com port 10150 2024-04-03 13:58:10.320 \| Socket (4) \| Creating socket. 2024-04-03 13:58:10.320 \| Socket (4) \| New receive buffer size: 5242880 2024-04-03 13:58:10.320 \| Socket (4) \| Connecting to IP: 38.103.112.200. 2024-04-03 13:58:10.588 \| Socket (3) \| Socket gracefully closed by remote side. 2024-04-03 13:58:10.589 \| Socket (3) \| Closed. 2024-04-03 13:58:10.778 \| HD Request # 9 \| Setting DTC encoding to Binary VLS 2024-04-03 13:58:10.778 \| HD Request # 9 \| Sending historical data logon request message. 2024-04-03 13:58:11.233 \| HD Request # 9 \| Requesting Intraday data. Start date-time: 2024-04-02 18:31:16. Record interval: 1. Symbol: BTCUSDT-BINANCE 2024-04-03 13:58:11.451 \| HD Request # 9 \| Decompressing data. 2024-04-03 13:58:11.479 \| HD Request # 9 \| Receiving Intraday data for BTCUSDT-BINANCE starting at 2024-04-02 17:12:14.000000 2024-04-03 13:58:12.361 \| Socket (4) \| CloseSocket call. 2024-04-03 13:58:12.361 \| Socket (4) \| Shutdown started. Waiting for graceful close. 2024-04-03 13:58:12.361 \| Historical data download thread signaled to stop. 2024-04-03 13:58:12.361 \| HD Request # 9 \| Received 3580 Intraday data records from 2024-04-02 17:12:14.000000 to 2024-04-02 18:12:14.000000 (60.0 minutes. Delay: 19.8 hours) and wrote 0 records for BTCUSDT-BINANCE 2024-04-03 13:58:12.361 \| HD Request # 9 \| Add time&sales data \| Remembered last file record date-time: 2024-04-02 18:31:16.000000 2024-04-03 13:58:12.361 \| HD Request # 9 \| Completion time: 2s. 2024-04-03 13:58:12.361 \| HD Request # 9 \| Intraday data download complete for BTCUSDT-BINANCE. Unique request ID: 9 2024-04-03 13:58:12.361 \| Removing historical data download ID 9. 2024-04-03 13:58:12.361 \| Real-time Intraday chart data file updates started for BTCUSDT-BINANCE 2024-04-03 13:58:12.361 \| Opened cached Intraday file: C:\SierraChart2\Data\BTCUSDT-BINANCE.scid. Thread ID: 956 2024-04-03 13:58:12.361 \| Intraday chart data file opened for BTCUSDT-BINANCE 2024-04-03 13:58:12.361 \| HD Request # 9 \| Enabling Intraday chart updating for symbol. 2024-04-03 13:58:12.361 \| 2024-04-03 13:58:12.361 \| No download requests in the queue to start downloads for. 2024-04-03 13:58:12.578 \| Socket (4) \| Socket gracefully closed by remote side. 2024-04-03 13:58:12.578 \| Socket (4) \| Closed. it does not download any data. neither historical nor real time. i am stuck with data from yesterday. i have daily charts open Date Time Of Last Edit: 2024-04-03 14:01:34

[2024-04-03 14:05:39] #7 [Go To First Post]
Straddle1428 - Posts: 10
intraday data is the same.. everything stopped at 2024-04-02 18:00 UTC

[2024-04-03 14:17:30] #8 [Go To First Post]
Calculus - Posts: 86
Looking good Engineering, data coming through now on the Quote board and the charts. Thanks a lot. And traders, if you're putting money at risk in this game you better have some backups in place.

[2024-04-03 14:28:41] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 14180
We do see a problem with the Binance feeds on one of the primary servers. We are working on that now. One of our other primary servers providing Binance data has no issue. We do not observe a problem with that symbol because we were not connected to the affected server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-03 14:48:02

[2024-04-03 14:29:57] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 14180
We do have backups: And traders, if you're putting money at risk in this game you better have some backups in place. This is why we will be able to recover the missing data. The Binance feed is a substandard feed. It is garbage. This is a matter of absolute overwhelming definitive fact. And we do not give a damn, whether you do not see problems elsewhere. We know the facts. Binance is crap. Definitive fact. We will never accept any fault for this whatsoever. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-03 14:31:08

[2024-04-03 16:04:37] #11 [Go To First Post]
Calculus - Posts: 86
Engineering, I know you have backups, you're a very professional operation. In fact, I'd bet you have multiple backups. This is why I said 'traders'. THEY need backups, and for everything in this business.

[2024-04-03 16:18:09] #12 [Go To First Post]
Sierra_Chart Engineering - Posts: 14180
We have now patched the missing Binance data. Follow the instructions here to download missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart We will be looking into the problem over the next week to see why it has happened. It might be related to a nonstandard implementation we did to minimize problems with the Binance feed. We are not sure at this point in time. We are surprised by the issue because we thought we did everything possible to avoid this. Or it could be that the Binance server just stopped sending data but did not disconnect. We should be able to understand what has happened. The first thing to do when you experience this is simply to select File >> Reconnect one or twice. To get to a server that is receiving data. There should always be at least one active server. If that does not resolve the issue, then use symbols from one of the other feeds: BitMex or Deribit or Bitfinex. All of these fees are all active and available now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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