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Date/Time: Thu, 02 May 2024 09:27:52 +0000

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Delayed options data

View Count: 119

[2024-04-02 13:04:22] #1 [Go To First Post]
User502866 - Posts: 6
I'm currently unable to obtain any options data, I have tried several symbols e.g ESM24-CME and ZNM24-CBOT and have checked the following. 1.Update current version 2.Global settings-data/trade service settings-allow support for Sierra chart data feeds-YES 3.Global settings-symbol settings-update from server. 4.Started fresh with a new chartbook It was working last week, however, when I go to find symbol 'get options' now, nothing happens. In the message log it states 'Received symbols for underlying request from server: Underlying: ZN. Count 0'. This is the same for the ES

[2024-04-02 13:42:02] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14173
We had to disable delayed options data. There is a performance issue related to this . Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-02 14:16:09] #3 [Go To First Post]
User502866 - Posts: 6
Ok, thanks for the quick reply. Moving forward, is this temporary?

[2024-04-02 14:27:12] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14173
Yes we can do delayed CME Group options data but on a separate port. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-02 14:27:22

[2024-04-02 14:36:11] #5 [Go To First Post]
User502866 - Posts: 6
Ok thanks, just one final question. When this has been done will the information be on a support board thread, I don't want to waste any more of your time asking about delayed data issues when there may be more important issue related to live data/accounts. Thanks for your help

[2024-04-22 04:04:23] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14173
This is resolved but a new version is required and we need to release that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-22 04:05:26

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