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Date/Time: Thu, 02 May 2024 00:58:59 +0000

How to Post a Message for Support

Market Depth

View Count: 191

[2024-04-01 13:07:07] #1 [Go To First Post]
User473031 - Posts: 49
I'm trying Apex prop. I have set up their Apex Rithmic Direct data feed, but I have lost my Market Depth. I have all three-sections filled out. Another SC Apex user has only the first field filled out and he's getting all his data. When I tried that, I didn't have any data. I'm at a loss Michael

[2024-04-01 13:37:32] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14173
What symbol do you not have market depth data for? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-01 14:09:45] #3 [Go To First Post]
User473031 - Posts: 49
I apologize ES, NQ

[2024-04-01 15:06:48] #4 [Go To First Post]
User832812 - Posts: 7
You have to buy Market Depth from Apex separately, in my experience.

[2024-04-01 15:32:09] #5 [Go To First Post]
User473031 - Posts: 49
I didn't see any place for purchasing Market depth. Another trader says he's using his Denali feed, but I can't figure out how to set it up. He's in Europe. Is this possible and how?

[2024-04-01 16:53:37] #6 [Go To First Post]
John - SC Support - Posts: 31293
User473031: We see that you have the "CME with Market Depth for Non-Professional Trading Accounts" active. But you will not be getting the real-time data yet, as you have not connected to your live, funded, futures trading account recently. Your "Verified Until" date is currently showing as "2024-03-23", which is expired. Once you connect to your live account, this date will update to 30 days in the future. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-01 17:02:21] #7 [Go To First Post]
User473031 - Posts: 49
OK. I connected twice last week. I'm getting market depth data on my Denali feed at this very moment. I received this message from Rithmic. APEX-1xxxxxx has requested 40319017541 bytes of historical market data out of a limit of 40000000000. At this point our system has automatically suspended all Historical Market Data Privileges for this user for the remainder of the week.

[2024-04-01 17:21:25] #8 [Go To First Post]
John - SC Support - Posts: 31293
The reason you got that message is that you are using the Rithmic data from APEX since your "Verified Until" date for the CME Group data from us is expired. Once you get connected to your live trading account and your "Verified Until" date updates, you will not have to worry about that message, as the data will be coming from us and we do not have any historical data limitations. What trading service/broker are you using for your live account? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-01 17:32:56] #9 [Go To First Post]
User473031 - Posts: 49
I'm using AMP, So, I'm back to using Denali, I should be verified now, correct? I went back to Rhythmic, and I still didn't have Market Depth. To be honest, I was using Bulenox Prop / Rhythmic and I didn't have this problem. I only started With Apex over the weekend, and I'm having these issues.

[2024-04-01 19:43:08] #10 [Go To First Post]
John - SC Support - Posts: 31293
Your "Verified Until" date has not updated (it still shows as "2024-03-23"). What trading service are you using with AMP? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-04-01 22:13:04] #11 [Go To First Post]
User473031 - Posts: 49
I'm using Denali

[2024-04-02 12:50:39] #12 [Go To First Post]
User473031 - Posts: 49
WHat do I need to do? I'm using Amp Futures, I was using Denali Data Feed. Do I need to restart up my CQG data feed to get Rhythmic Marke Data. To be honest, I'm confused now.

[2024-04-02 13:44:16] #13 [Go To First Post]
Sierra_Chart Engineering - Posts: 14173
You have a trading account with AMP on CQG? Connect to that. Follow the instructions here: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-02 13:44:30

[2024-04-02 16:06:27] #14 [Go To First Post]
User473031 - Posts: 49
Thank you for the assistance. I have the solution needed. It's hidden, but there is a market Depth additional fee if wanted. Apex Support sent me a link.

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