Home >> Support Board

Support Board

Date/Time: Wed, 15 May 2024 04:53:27 +0000

How to Post a Message for Support

Trading Evaluator down?

View Count: 343

[2024-03-28 09:36:39] #1 [Go To First Post]
fried4104 - Posts: 53
Hello, Today I'm unable to place orders with the trading evaluator. I'm and advanced user, so the problem should not be from my end. Yesterday it worked ok. Updated to latest 2625, same behavviour. When trying to open a trade, it immediately cancels it. No relevant logs in Messages. Teton orders works fine. Problems only with the evaluator. Can you please fix? Thanks!

[2024-03-28 10:08:45] #2 [Go To First Post]
User61576 - Posts: 418
same issue on my end it just stoped working i have a position in the evaluator and i can not close it getting this: 2024-03-28 06:07:26.007 \| Trading Evaluator (Order reject). Info: Trade Order Error - No position limit set for symbol. Internal Order ID: 868827. Service Order ID: 9236100. Symbol: NQM24. Account: TS_1 *

[2024-03-28 10:13:15] #3 [Go To First Post]
Berliner JFK - Posts: 43
Same issue. Started at this time: 2024-03-28 05:12:35.360 \| Trading Evaluator \| Requesting trade accounts from server. Error message (upon attempting a trade): 2024-03-28 05:15:00.939 \| Trading Evaluator (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Tag: 2TargetsWithBEStop.twconfig. Internal Order ID: 5943344. Service Order ID: 9235437. Symbol: NQM24. Account: MyAccountName * Date Time Of Last Edit: 2024-03-28 10:14:50

[2024-03-28 10:28:53] #4 [Go To First Post]
fried4104 - Posts: 53
Definitely something at their end. My message log does not print any message when trying to open a trade though. No info is being printed actually. I attach my msg log for sierra support to take a look. All seem fine. I haven't got any similar error like yours above, but still unable to place a trade. Date Time Of Last Edit: 2024-03-28 10:29:27


Private File

[2024-03-28 13:29:15] #5 [Go To First Post]
Fabio - Posts: 111
Same issue this end. Got long this morning UB (ticker UBM24) using the trading evaluator. The order was entered with brackets w/o any issue. Then, it stopped working. Bracket cannot be moved, position cannot be closed. The log records the issue as; 2024-03-28 14:17:53.908 \| Trading Evaluator (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 24057. Service Order ID: 9238332. Symbol: UBM24. Account: my account * What is going on? What the heck does it mean "Symbol not found"?

[2024-03-28 15:16:14] #6 [Go To First Post]
John - SC Support - Posts: 31627
This is being looked into. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-28 15:21:42] #7 [Go To First Post]
padddler - Posts: 10
Same issue here! Any help will be appreciated. Thanks

[2024-03-28 15:25:01] #8 [Go To First Post]
Fabio - Posts: 111
The problem looks like solved. I was just able to get out of my position.

[2024-03-28 15:28:48] #9 [Go To First Post]
Berliner JFK - Posts: 43
It seems to be working again for me as well.

[2024-03-28 15:28:55] #10 [Go To First Post]
John - SC Support - Posts: 31627
This has been fixed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-28 15:30:13] #11 [Go To First Post]
User61576 - Posts: 418
not for me i have the same issue after disconnecting and reconnecting 2024-03-28 11:29:38.100 \| Trading Evaluator (Order reject). Info: Trade Order Error - No position limit set for symbol. Internal Order ID: 869083. Service Order ID: 9240544. Symbol: NQM24. Account: TS_1 * pls advice

[2024-03-28 15:36:31] #12 [Go To First Post]
padddler - Posts: 10
issue resolved here

[2024-03-28 15:40:20] #13 [Go To First Post]
fried4104 - Posts: 53
also solved for me. Thanks!

[2024-03-28 15:44:33] #14 [Go To First Post]
John - SC Support - Posts: 31627
User61576: Please verify that you are still having an issue. We wonder if it was just too quick from when we posted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-28 15:53:07] #15 [Go To First Post]
User61576 - Posts: 418
working thanks!

[2024-03-30 20:07:47] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 14353
Regarding the Trading Evaluator service, it is possible to disable the margin requirement check. It can be disabled with this account option: Trade Account and Risk Management: Require Sufficient Margin For New Positions (Margin Settings) However, you do need to specify a Position limit for the symbol to avoid this rejection: 2024-03-28 06:07:26.007 \| Trading Evaluator (Order reject). Info: Trade Order Error - No position limit set for symbol. Internal Order ID: 868827. Service Order ID: 9236100. Symbol: NQM24. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-30 20:08:09

To post a message in this thread, you need to log in with your Sierra Chart account: