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Date/Time: Thu, 02 May 2024 02:46:14 +0000



Trade Being Rejected

View Count: 142

[2024-03-27 13:21:17]
Daren Hampton - Posts: 24
This morning I was trying to take a position on Micro Crude Oil with the symbol MCLK24_FUT_CME

This is the trade service log from this morning:

TradeActivity files query time: 0.010045 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:13:06.570
Teton CME Order Routing | Requesting trade accounts from server. | 2024-03-27 09:13:11.517
TradeActivity files query time: 0.005058 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:13:11.522
Teton CME Order Routing | Performing query for most recent order fills Date-Time for Trade Account: 134664. | 2024-03-27 09:13:11.543
Teton CME Order Routing | Performing query for most recent account balances Date-Time for Trade Account: 134664. | 2024-03-27 09:13:11.543
Teton CME Order Routing | Received 1 accounts from service. | 2024-03-27 09:13:11.543
TradeActivity files query time: 0.001610 seconds. Entries: 0. Current queries: 2 | 2024-03-27 09:13:11.544
TradeActivity files query time: 0.000375 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:13:11.545
Teton CME Order Routing | Received 0 order fills for account: 134664. Inserting the ones that do not exist. | 2024-03-27 09:13:11.570
Teton CME Order Routing | Received 0 historical account balance updates for account: 134664. Inserting. | 2024-03-27 09:13:11.573
Teton CME Order Routing | Requesting Trade Positions data. | 2024-03-27 09:13:11.763
TradeActivity files query time: 0.009329 seconds. Entries: 0. Current queries: 2 | 2024-03-27 09:13:18.203
TradeActivity files query time: 0.038123 seconds. Entries: 8. Current queries: 3 | 2024-03-27 09:13:18.241
TradeActivity files query time: 0.000554 seconds. Entries: 0. Current queries: 3 | 2024-03-27 09:13:18.242
TradeActivity files query time: 0.035574 seconds. Entries: 0. Current queries: 4 | 2024-03-27 09:13:18.359
TradeActivity files query time: 0.037748 seconds. Entries: 0. Current queries: 5 | 2024-03-27 09:13:18.453
TradeActivity files query time: 0.037741 seconds. Entries: 16. Current queries: 1 | 2024-03-27 09:13:19.036
TradeActivity files query time: 0.000768 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:13:19.764
Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2024-03-27 09:13:19.874
Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2024-03-27 09:13:19.874
TradeActivity files query time: 0.000697 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:13:19.907
TradeActivity files query time: 0.019458 seconds. Entries: 12. Current queries: 1 | 2024-03-27 09:13:22.823
TradeActivity files query time: 0.000439 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:13:23.861
TradeActivity files query time: 0.000374 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:13:23.927
Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 15561. Service Order ID: 1320753. Symbol: MCLK24_FUT_CME. Account: 134664 | 2024-03-27 09:14:40.620 *
Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 15564. Service Order ID: 1320756. Symbol: MCLK24_FUT_CME. Account: 134664 | 2024-03-27 09:14:53.735 *
TradeActivity files query time: 0.004970 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:15:22.010
TradeActivity files query time: 0.000473 seconds. Entries: 0. Current queries: 1 | 2024-03-27 09:15:22.828
Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 15567. Service Order ID: 1320770. Symbol: MCLK24_FUT_CME. Account: 134664 | 2024-03-27 09:15:33.974 *
Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 15573. Service Order ID: 1320776. Symbol: MCLK24_FUT_CME. Account: 134664 | 2024-03-27 09:16:36.895 *
Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 15576. Service Order ID: 1320786. Symbol: MCLK24_FUT_CME. Account: 134664 | 2024-03-27 09:17:05.841 *
Teton CME Order Routing (Order reject). Info: Trade Order Error - Symbol not found in margin data. Margin requirement not known for symbol. Margin calculation <= 0. Invalid. Text: Parent order. Internal Order ID: 15579. Service Order ID: 1320789. Symbol: MCLK24_FUT_CME. Account: 134664 | 2024-03-27 09:17:09.916 *
[2024-03-27 13:42:29]
Sierra_Chart Engineering - Posts: 14173
We are checking on this.

Who is the clearing firm?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2024-03-27 13:42:45
[2024-03-27 13:54:32]
Sierra_Chart Engineering - Posts: 14173
The CME is not providing Micro crude oil margin data:

https://www.cmegroup.com/solutions/risk-management/margin-services/product-margins.html#span=span&pageNumber=1&exchange=NYM

We are working on a solution.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2024-03-27 13:54:53
[2024-03-27 14:28:47]
Daren Hampton - Posts: 24
Ok thank you
My broker is AMP
[2024-03-27 14:37:14]
Sierra_Chart Engineering - Posts: 14173
We have followed up with instructions to the clearing firms with a solution to resolve this.

Yes there is a problem today from the CME regarding this.

Clearing firms have been provided instructions to resolve the issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-03-27 15:14:12]
Daren Hampton - Posts: 24
Okā€¦just let them work out whatever issues they have and everything so be good right??
[2024-03-27 16:05:19]
Sierra_Chart Engineering - Posts: 14173
Yes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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