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Date/Time: Fri, 03 May 2024 00:17:49 +0000

How to Post a Message for Support

delayed instead of live data - to no reason

View Count: 85

[2024-03-16 09:05:19] #1 [Go To First Post]
User638676 - Posts: 11
Hello, I believe I have everything set up correctly. I have your advanced service package 11, AMP acc, Denali data feed service activated for non-pros, teton order routing, I have switched to my trading account a few times and disconnected/reconnected too ... All paid for half a year in advance, all settings seem correct and yet, as you can see in the attached screenshot, I'm looking at the market "delayed" by over 10min. Is it because it's weekend? No idea how that could matter... Still. As I'm in the process of testing everything and naturally learning certain things first time, could you please let me know if there's anything I should be doing differently? or, like I said, this is normal when over more "idle" periods. Please help once you get a chance Thank you kindly greg


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[2024-03-16 09:30:25] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14187
Is it because it's weekend? Yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-16 11:45:20] #3 [Go To First Post]
User638676 - Posts: 11
Hello, Great news! Thank you! Most appreciated! greg It's so good to know it's not something on my end again :)

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