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Direct MessagesDate/Time: Fri, 26 Apr 2024 16:03:06 +0000
CQG FIX connection: "The brand of client is not allowed"
View Count: 1598
| [2014-08-06 19:02:37] |
| bluecrow - Posts: 2 |
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Dear Support, I'm unable to connect using my CQG logon details despite following the instructions very carefully: http://www.sierrachart.com/index.php?l=doc/CQGTrading.php Below follows the error message: _______________________________________________________________ CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-08-06 14:52:40 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-08-06 14:52:40 socket (1188) | Connected. | 2014-08-06 14:52:40 CQG Trading FIX: Sending the Logon message. | 2014-08-06 14:52:40 CQG Trading FIX: Received a Logout message. Text = The brand of client is not allowed | 2014-08-06 14:52:40 CQG Trading FIX: Sending a Logout message. Text = Received Logout message. | 2014-08-06 14:52:40 socket (1188) | Shutdown and closed. | 2014-08-06 14:52:40 CQG Trading FIX: Logged out and disconnected. | 2014-08-06 14:52:40 CQG Trading FIX: Disconnected. | 2014-08-06 14:52:40 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-06 14:52:40 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-06 14:52:40 CQG Trading | Disconnected. | 2014-08-06 14:52:40 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-08-06 14:52:40 File >> Disconnect selected. | 2014-08-06 14:52:42 CQG Trading | Disconnected. | 2014-08-06 14:52:42 ______________________________________________________________ Is there something I've missed? Many thanks, |
| [2014-08-06 19:10:18] |
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You need to contact your broker for help with this. Let them know you are getting this message: CQG Trading FIX: Received a Logout message. Text = The brand of client is not allowed | 2014-08-06 14:52:40 Only your broker can help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-06 21:26:31] |
| bluecrow - Posts: 2 |
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Thanks, the connection issue is now resolved.
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