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Date/Time: Thu, 18 Apr 2024 07:45:11 +0000



Addition Service Balance:

View Count: 911

[2014-08-06 14:32:29]
User22591 - Posts: 133
Please explain the additional Service balance of $30.00 on my account?

Thank you.
[2014-08-06 16:56:00]
Sierra Chart Engineering - Posts: 104368
The Additional Service Balance is defined as follows:

This is a balance which has been funded by making a payment through this page:
https://www.sierrachart.com/usercp.php?page=AddAccountCredit

This is an available balance which can be used for the following services:

-Sierra Chart Usage Time
-Telephone and Remote Assistance Support
-Sierra Chart Real-time and Historical Data Feed
-Text-to-speech alerts
-SMS messages


This balance is not refundable unless the payment were made within the last 10 days and sufficient reason is provided.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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