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New data not being drawn on the charts

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[2014-08-01 19:51:43] #1 [Go To First Post]
Zosimus - Posts: 345
Starting today, when I start SC the historical bars are drawn but new bars are not being created. I can see the real time price moving on the price scale but no new bars. Tried disconnecting and reconnecting and tried "Edit/Download data - Intraday chart". An image is attached. Rithmic Data feed. SC Version 1167 Non-CLR. Log: File >> Disconnect selected. \| 2014-08-01 15:30:19 Socket (1836) \| Shutdown and closed. \| 2014-08-01 15:30:19 Rithmic Trading \| Disconnected from the server. \| 2014-08-01 15:30:19 Rithmic Trading \| Port for executable: 34303 \| 2014-08-01 15:30:21 Rithmic Trading \| Starting server: C:\SC_Optimus_NoCLR\Rim\DTCBridge.exe \| 2014-08-01 15:30:21 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 34303 \| 2014-08-01 15:30:23 Socket (1696) \| Connected. \| 2014-08-01 15:30:23 Rithmic Trading \| Connected to server. \| 2014-08-01 15:30:23 Rithmic Trading \| Sending logon request message. \| 2014-08-01 15:30:23 Rithmic Trading \| Starting the connection process to data and trading service. \| 2014-08-01 15:30:23 Rithmic Trading \| Logging is enabled. Log file: Rithmic.log \| 2014-08-01 15:30:23 Rithmic Trading \| Connecting to Rithmic 01 US server. \| 2014-08-01 15:30:23 Rithmic Trading \| Server Alert: Market Data Connection Opened \| 2014-08-01 15:30:25 Rithmic Trading \| Server Alert: Market Data Connection Login Complete. Result text: "ok" \| 2014-08-01 15:30:26 Rithmic Trading \| Server Alert: Trading System Connection Opened \| 2014-08-01 15:30:27 Rithmic Trading \| Server Alert: Trading System Connection Login Complete. Result text: "ok" \| 2014-08-01 15:30:27 Rithmic Trading \| Server Alert: PnL Connection Opened \| 2014-08-01 15:30:28 Rithmic Trading \| Server Alert: PnL Connection Login Complete. Result text: "ok" \| 2014-08-01 15:30:28 Rithmic Trading \| Server Alert: Intraday History Connection Opened \| 2014-08-01 15:30:29 Rithmic Trading \| Server Alert: Intraday History Connection Login Complete. Result text: "ok" \| 2014-08-01 15:30:30 Rithmic Trading \| Server Info - Server Name: SC DTC Bridge. \| 2014-08-01 15:30:30 Rithmic Trading \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-08-01 15:30:30 Rithmic Trading \| Successfully connected. IB='OptimusFutures'. \| 2014-08-01 15:30:30 Rithmic Trading \| Starting real-time market data updates for: ESU4-CME. ID: 1 \| 2014-08-01 15:30:30 HD Request # 26 \| Downloading Intraday chart data for ESU4-CME to the file ESU4-CME.scid. Service: cme \| 2014-08-01 15:30:30 HD Request # 26 \| Download start Date-Time: 2014-08-01 15:11:31.0 \| 2014-08-01 15:30:30 HD Request # 26 \| Using server: scdf2.sierracharts.com port 10149 \| 2014-08-01 15:30:30 Socket (0) \| Resolved address scdf2.sierracharts.com to IP 8.18.161.133 \| 2014-08-01 15:30:30 Socket (2192) \| Connected. \| 2014-08-01 15:30:30 HD Request # 26 \| Sending historical data logon request message. \| 2014-08-01 15:30:30 HD Request # 26 \| Requesting Intraday data. Start Date-Time: 2014-08-01 15:11:31. Record interval: 30. Symbol: ESU4 \| 2014-08-01 15:30:31 HD Request # 26 \| Decompressing data. \| 2014-08-01 15:30:31 HD Request # 26 \| Receiving Intraday data for ESU4-CME starting at 2014-08-01 15:11:31 \| 2014-08-01 15:30:31 HD Request # 26 \| Timestamp of first Intraday data file record written: 2014-08-01 15:11:31 \| 2014-08-01 15:30:31 Socket (2192) \| Shutdown and closed. \| 2014-08-01 15:30:31 The network socket for historical data has been closed. \| 2014-08-01 15:30:31 HD Request # 26 \| Received 18 records from 2014-08-01 15:11:31 to 2014-08-01 15:20:00 (8.5 minutes) and wrote 18 records for ESU4-CME \| 2014-08-01 15:30:31 HD Request # 26 \| Intraday download COMPLETE for ESU4-CME. Completion time: 0s \| 2014-08-01 15:30:31 Real-time Intraday chart data file updates started for ESU4-CME \| 2014-08-01 15:30:31 Historical data request is discarded because it is not for earlier data. \| 2014-08-01 15:30:31 Rithmic Trading \| Requesting Trade Positions data. \| 2014-08-01 15:30:35 Current selected Data/Trading service: Rithmic Trading \| 2014-08-01 15:31:36 Current selected Data/Trading service: Rithmic Trading \| 2014-08-01 15:32:05


SC_NoNewBars.png / V - Attached On 2014-08-01 19:50:46 UTC - Size: 44.54 KB - 348 views Attachment Deleted.

[2014-08-01 20:17:54] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are looking into this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-08-01 20:33:51] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are releasing version 1168 now. It will be available in a few minutes. We are not quite sure what the problem is or if it has been resolved, but we do see a problem with the downloading of historical data when using Rithmic through Optimus futures and that has been corrected. It might be related to this but not completely sure. After fixing that issue, and testing for the problem we do not see it but we did not test for the problem before that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-08-01 21:48:49] #4 [Go To First Post]
Zosimus - Posts: 345
ok, downloaded 1168. Will have to wait to the market open next week to see if the problem is solved.

[2014-08-01 22:12:52] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Let us know, we will figure out the problem. If there still is one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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