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Date/Time: Sat, 13 Apr 2024 10:16:52 +0000



All chartbooks are crashing SC on Version 2586 after upgrade from 2540

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[2024-01-27 05:44:56]
Meklon - Posts: 217
Hello Support,

I have just upgraded from version 2540 to 2586 and now NONE of my chartbooks are opening. Instead, they are crushing the SC platform few seconds after I am trying to open any of them. They are working perfectly fine on version 2540.

Please advise.
[2024-01-29 01:44:30]
Meklon - Posts: 217
UPDATE: This has been addressed by recompiling the third-party studies under the current SC version. Apparently, somewhere around (or after) version 2547 there was a major Architectual change in SC code which caused the exception in the private studies compiled under the prior versions.
[2024-01-29 01:52:23]
Sierra_Chart Engineering - Posts: 13900
Apparently, somewhere around (or after) version 2547 there was a major Architectual change in SC code which caused the exception in the private studies compiled under the prior versions.
This should not have been the case but there is always a possibility of an incompatibility that we were not aware of. Or perhaps there was an incompatibility that was then later corrected and depending upon what version the build was done with, updating to a later version creates the issue again. A rebuild of the custom studies resolves this.


For more information about this type of problem, refer to:
Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-01-29 01:58:10]
Meklon - Posts: 217
Duly noted...:-), will keep an eye out for going forward.

Much appreciate the feedback, thank you guys!

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