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Date/Time: Fri, 23 Feb 2024 17:12:13 +0000



Issue activating Trial

View Count: 468

[2024-01-27 02:06:35]
User216888 - Posts: 1
Hello,

I tried to activate via SMS with my cell phone number, but I get the following error:

"ERROR":"Failed to send code to number. Maximum number of SMS message already sent to Sierra Chart account ."

I never received a SMS message. Hoping you can help with my trial activation.
[2024-01-27 03:29:40]
Sierra_Chart Engineering - Posts: 12922
Your account has been activated and the usage time extended if necessary.

If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu.

After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit".

To get started with Sierra Chart, follow the Sierra Chart setup instructions here:
Sierra Chart Setup Instructions 1
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-02-13 04:31:27]
Ajmarson - Posts: 1
Hello,

I attempted to activate my trial account through the SMS with my phone number. Unfortunately both my attempts have been unsuccessful.

Hope you can help with my trial activation.

Thank you in advance,
[2024-02-13 09:05:46]
Sierra_Chart Engineering - Posts: 12922
Your account has been activated and the usage time extended if necessary.

If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu.

To get started with Sierra Chart, follow the Sierra Chart setup instructions here:
Sierra Chart Setup Instructions 1

After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit".
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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