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Direct MessagesDate/Time: Sat, 27 Apr 2024 20:57:59 +0000
Alert Window stays stuck on the screen even after closing Sierra Chart (bug)
View Count: 370
| [2024-01-19 15:37:52] |
| User314793 - Posts: 4 |
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Hey guys, some technical info: Running Sierra Chart latest version on Windows 11 and I have the Alert window open at all times. I've tried updating my drivers, updating Windows, nothing helped. The problem: Every once in a while the Alert window just hangs and stays, it doesn't have any content in it, it doesn't matter if I turn Sierra off, switch windows, close Sierra from the task manager, restart the file explorer, the window just stays consistently and is immovable and non-interactable. Only way I've found to fix the issue is restart my whole PC. Now it's quite a new issue and seems to happen at random, I am not able to replicate it on my end consistently unfortunately due to the random nature of it. I have attached an image of what the window looks like, would really appreciate some help because it makes some other apps completely unusable for me till I restart my PC, which of course during trading is less than ideal. Date Time Of Last Edit: 2024-01-19 15:38:42
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 i4gd5dg8YV.png / V - Attached On 2024-01-19 15:35:18 UTC - Size: 120.28 KB - 53 views |
| [2024-01-19 17:41:39] |
| John - SC Support - Posts: 31159 |
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If Sierra Chart is closed and the window is still there, then this would be an Operating System issue. Still, when this occurs, check to ensure that Sierra Chart is actually not running at all by opening the Task Manager. If it is still running, then end the task in the Task Manager and see if the window goes away.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-19 18:25:10] |
| User314793 - Posts: 4 |
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Hey John, thanks for the quick reply, as I've mentioned the window remains even after closing Sierra via the Task Manager. Tried searching online but no luck, I'll keep looking, thanks for the quick reply! |
| [2024-01-19 21:57:38] |
| John - SC Support - Posts: 31159 |
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This would be something about the Operating System then. We are curious, when this occurs, are you able to interact with Sierra Chart as normal, or is Sierra Chart also locked up? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-20 11:04:19] |
| User314793 - Posts: 4 |
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Yes I can interact with Sierra Chart as normal.
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| [2024-01-22 14:30:20] |
| John - SC Support - Posts: 31159 |
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Then it is something about the Operating System that is not properly closing the window. We do not know why this would occur. If you have not rebooted recently, then we recommend doing this to clear out locked up resources, and hopefully this will fix it for you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-24 21:06:34] |
| User314793 - Posts: 4 |
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Hey John, probably something with the operating system for sure, updates to drivers etc don't really help, however, I have managed to successfully capture a video of this bug and recreate this behaviour, and I've also managed to get around it this time. What I did to encounter the bug: 1. Woke up the computer from Sleep Mode (while Sierra was open from before) 2. Disconnected the monitor which Sierra Chart ran on (laptop, had to move to a different location) 3. Went into Sierra and clicked on the the Minimize button (also tested and it works if you minimize by just clicking the Sierra Chart icon in the taskbar) Now oddly enough, this time if I for example, instead of minimizing, just open up my browser it seems to not show the "ghost" Alert Manager, but if I do actively click on Minimize or click on the Sierra Chart icon in my taskbar to minimize it does show up. I have attached a video. |
Private File Attachment Deleted. |
| [2024-01-24 22:16:07] |
| John - SC Support - Posts: 31159 |
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That is definitely an Operating System issue. But we have no idea what or why. We wish we could help you further, but simply do not have a clue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-26 16:13:50] |
| Sierra_Chart Engineering - Posts: 14110 |
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Update Sierra Chart to latest prerelease Help >> Download Prerelease, and see if this makes any difference.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-20 14:35:44] |
| gtaranti - Posts: 40 |
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Hi, I have the exact same issue but with the "Message Log" window which I keep open almost all the time, but sometimes I minimize to save space. All Sierra functionality is correct, the normal "Message Log" window is still functioning normally and there is a "ghost" "Message Log" window where ther is no content within, above all other application windows and cannot be moved or closed. One common factor with User314793 configuration is that I too run Sierra Chart on a laptop with an external monitor connected. I'm sure it resets on reboot, but while trading, this is not an option. It's really annoying when it happens. If you want, I can provide images or try to pinpoint what are the conditions that make it appear. I'm running SC 2604 (Feb 17) |
| [2024-02-20 17:08:34] |
| John - SC Support - Posts: 31159 |
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If you exit from Sierra Chart, does the "ghost" window go away? If not, then this is completely an Operating System issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-20 17:13:09] |
| gtaranti - Posts: 40 |
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No, it's not going away. I agree it's an operating system glitch BUT in "co-operation" with SC. Because I haven't had this experience with other applications (even with applications with child windows, like SC). So, maybe an investigation would be helpful here. Date Time Of Last Edit: 2024-02-20 17:13:26
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| [2024-02-21 23:16:40] |
| Sierra_Chart Engineering - Posts: 14110 |
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We are looking into the problem. We do not need any further information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-23 11:38:17] |
| gtaranti - Posts: 40 |
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Any progress on this? It happened twice this week. |
| [2024-03-23 19:27:17] |
| Sierra_Chart Engineering - Posts: 14110 |
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We cannot say exactly what the issue is in your case. Some changes were made. Update to the latest version and see if you still have a problem. Instructions: Software Download: Fast Update If you continue to have the issue tell us the name of the window that is having the issue. And explain again what the issue is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-14 21:36:57] |
| User933497 - Posts: 12 |
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I have been having the exact same issue....but for me it's the positions window. Sierra is completely closed according to task manager. However, a faded version of the position's window remains and is stuck in the same spot and can't be moved. Links from other screens behind the faded "ghost" window can be accessed. But the window is just annoying. I have to restart my computer to get rid of it. My sierra is fully updated. I'm using Windows 11 This started happening a month or two ago. Date Time Of Last Edit: 2024-04-14 21:38:16
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| [2024-04-14 22:02:10] |
| Sierra_Chart Engineering - Posts: 14110 |
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We are quite sure this is not a Sierra Chart issue. This has been reviewed very carefully by us, and minor changes made. If a window is still staying in existence, even after exiting the program it is absolutely an operating system issue. We would never be able to reproduce a problem like this ourselves. And we have never seen it. This is just another example of the absolute deterioration of the Windows operating system. This is not a Sierra Chart issue at all. We are quite sure of that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-14 22:02:43
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