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Date/Time: Thu, 15 May 2025 20:21:49 +0000

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Problem updating Sierra Chart - MD5 for file does not match file SierraChart_64.exe

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[2024-01-15 14:32:47] #1 [Go To First Post]
User35525 - Posts: 188
Is it possible to use HTTP instead of HTTPS for all the downloads? Or to have Sierra Chart download updated versions via the SierraChart_64.exe runtime after it opens the main program with all the menus? I'm seeing "Timed out waiting for shutdown" and MD5 errors while trying to update SierraChart_64.exe. "installing" over via portable zip file works, but was hoping to use the "update" feature. I will click the "Send Log to Support" button to send the complete log.

[2024-01-15 14:33:52] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 19594
What version are you updating to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-01-15 14:38:52] #3 [Go To First Post]
User35525 - Posts: 188
2586. Using "current version" gave the same errors as manually entering version "2586".

[2024-01-15 14:41:57] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 19594
One moment we are checking on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-01-15 14:49:23] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 19594
We see no problems installing the current version 2586. Went very fast. No errors at all. We need to see your installer log: Software Download: Providing Installer Log to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-15 14:49:36

[2024-01-15 14:55:35] #6 [Go To First Post]
User35525 - Posts: 188
Please find the attached 'Installer Log 2024-01-15 135538.log' installer file.


Private File

[2024-01-15 14:58:32] #7 [Go To First Post]
User35525 - Posts: 188
Actually I don't see the MD5 errors within that file which is odd. I attempted two updates this morning, first with the normal method, then with manually running the SierraChartFileDownloader.exe program.

[2024-01-15 15:01:44] #8 [Go To First Post]
User35525 - Posts: 188
I found the correct log - there was another "Log" folder. Please find attached "Installer Log 2024-01-15 141057.log".


Private File

[2024-01-15 16:19:02] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 19594
We have looked into this closely and we can identify why there is a problem. Use the zip installer for now: Software Download: Sierra Chart Zip Installer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-01-23 19:28:55] #10 [Go To First Post]
User35525 - Posts: 188
Still seeing this happen. Will check back later.

[2024-01-31 07:29:11] #11 [Go To First Post]
User35525 - Posts: 188
The update feature is still broken. Is there an ETA or a specific version I can update too? When performing a manual "install" via zip file, is there any risk of Sierra files being inadvertently overwritten that would need manually restored from backup afterwards? Is this happening to anyone else? I'm using WINE and this has worked for years.

[2024-01-31 08:43:45] #12 [Go To First Post]
Sierra_Chart Engineering - Posts: 19594
You are the only user who is reporting a problem. We do not know what the issue is in your case. But you have said you are using Wine so that must be it. Just use the ZIP installer. No: When performing a manual "install" via zip file, is there any risk of Sierra files being inadvertently overwritten that would need manually restored from backup afterwards? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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