Login Page - Create Account

Support Board


Date/Time: Thu, 25 Apr 2024 10:32:45 +0000



Data discrepancy upon refresh

View Count: 991

[2014-07-29 11:18:14]
User40725 - Posts: 5
Each time "I Delete All Data and Download" from the Edit menu I get a different chart pattern on the chart. Even when I do this within a 2 to 3 minute time span. Why do I not get the exact same chart and pivot points?
[2014-07-29 15:54:13]
Sierra Chart Engineering - Posts: 104368
What Data or Trading service are you using ? Select "Global Settings >> Data/Trade Service Settings". What is the "Service" at the top left set to?

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-07-29 15:54:44
[2014-07-30 13:27:47]
User40725 - Posts: 5
I trade with transact. when I go to global settings data service the name up there is service(trading) and I cant get drawdown box to open
[2014-07-30 16:01:08]
Sierra Chart Engineering - Posts: 104368
This is because there is a difference between the real-time data received and the historical data. We do not have control over either of these. You will need to contact your broker for help with their data feed.

Refer to help topic 43:
Http://www.sierrachart.com/index.php?page=doc/helpdetails43.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account