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Error message when receive daily history data

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[2014-07-28 02:53:38] #1 [Go To First Post]
User17064 - Posts: 70
Hi SC support, Would you like to help me on this issue?I just want to download the daily history data for some stock.But receive some error message and said download fail I do purchase the data package for unlimited history data download. Here is the error message HD Request # 156 - Error downloading historical Daily data for AMD. Error executing query: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) \| 2014-07-28 10:50:34 HD Request # 156 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AMD \| 2014-07-28 10:50:34 HD Request # 156 - Daily download COMPLETE for AMD. Completion time: 0s \| 2014-07-28 10:50:34 Received HTTP data in DDF HD client for request ID that is not the current request. Ignoring. \| 2014-07-28 10:50:34 HD Request # 157 - Downloading Historical Daily chart data for ASX. Starting date: 2014-07-23. Service: ddf \| 2014-07-28 10:50:35 HD Request # 157 - Using user Barchart Historical data account. \| 2014-07-28 10:50:35 HD Request # 157 - Requesting historical Daily data for ASX starting at 2014-07-22 \| 2014-07-28 10:50:35 HD Request # 157 - Receiving historical Daily data for ASX starting at 2014-07-22 \| 2014-07-28 10:50:35 Writing historical Daily data for ASX to the file ASX.dly \| 2014-07-28 10:50:35 HD Request # 157 - Received 4 records from 2014-07-22 00:00:00 to 2014-07-25 00:00:00 (4.0 days) and wrote 3 records for ASX \| 2014-07-28 10:50:35 HD Request # 157 - Daily download COMPLETE for ASX. Completion time: 0s \| 2014-07-28 10:50:35 HD Request # 158 - Downloading Historical Daily chart data for AAV. Starting date: 2014-07-23. Service: ddf \| 2014-07-28 10:50:36 HD Request # 158 - Using user Barchart Historical data account. \| 2014-07-28 10:50:36 HD Request # 158 - Requesting historical Daily data for AAV starting at 2014-07-22 \| 2014-07-28 10:50:36

[2014-07-28 04:39:15] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are looking into this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-28 04:42:00] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
When the problem is resolved, to update all the historical charts you will need to select Edit >>Download Data for All Historical Charts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-28 06:01:44] #4 [Go To First Post]
User17064 - Posts: 70
You means when met that issue, then do Edit >>Download Data for All Historical Charts?

[2014-07-28 06:39:40] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-28 07:29:15] #6 [Go To First Post]
User17064 - Posts: 70
I use the scan function,Hum,from my observation,when scan for 10 symbols may appear 2 have these error message.If I stop then manually do the download action may stop the scan action. Which may not prefer. Hum... is there any rooting issue for this? Is there any solution to avoid to have these error message?

[2014-07-28 07:31:29] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The underlying problem is going to be resolved but might not be until the morning in Chicago. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-28 07:38:09] #8 [Go To First Post]
User17064 - Posts: 70
OK.Thanks for your reply

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