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Date/Time: Sun, 03 Mar 2024 22:29:56 +0000



Problem with flatten Order

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[2023-12-03 17:09:03]
User110584 - Posts: 3
Hello, on Thursday, I tried to flatten a position four times in 1 minute without success (see screenshot).
What is the cause of this error message? Is it a data feed issue (Rithmic) or an internet problem?

Thank you in advance for your response.
Best regards,
Nico
Date Time Of Last Edit: 2023-12-03 17:12:23
imageCapturepourSierra2.jpg / V - Attached On 2023-12-03 17:12:17 UTC - Size: 73.36 KB - 34 views
[2023-12-03 18:29:14]
Sierra_Chart Engineering - Posts: 13073
The cause of this is Rithmic is not acknowledging the order. Maybe there was also a connectivity issue. In our experience more than likely it is an issue on the Rithmic side.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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