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Renewed Service Package 11 and Denali CME Group Feed but Price Action Not Moving

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[2023-12-02 03:01:45] #1 [Go To First Post]
User472193 - Posts: 3
Hello Support, I've renewed my Service Package 11 subscription, as well as the Denali CME Group Feed but price action is not updating on my charts currently. I have tried Disconnect/Reconnect multiple times and have even restarted SierraChart multiple times to no avail. Is there someone who can assist me getting the connection to work again?

[2023-12-02 04:43:12] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 15584
The markets are closed now. Wait until Sunday evening at 6 PM US Eastern time when the market reopens. For additional help, refer to this help topic: Intraday Chart or Chart Bars Not Updating \| Blank Intraday Chart \| "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-02 04:43:26

[2023-12-04 04:22:41] #3 [Go To First Post]
User472193 - Posts: 3
It's moving! I see now that when the data dries up at the end of a market session on one chart and then a new chart is opened up the price that is displayed on the new chart may not be exact to the one in the current chart-and that is okay. The prices all end up syncing again when a new market session begins. Date Time Of Last Edit: 2023-12-04 04:23:06

[2023-12-04 04:26:41] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 15584
If you are using variable timeframe bars, which are not set to reset every day, then you may see what you describe and you can simply solve this by reloading all of the charts with Edit >> Reload Intraday Charts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-04 04:27:00

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