Login Page - Create Account

Support Board


Date/Time: Sun, 03 Mar 2024 22:24:09 +0000



Renewed Service Package 11 and Denali CME Group Feed but Price Action Not Moving

View Count: 118

[2023-12-02 03:01:45]
User472193 - Posts: 3
Hello Support,

I've renewed my Service Package 11 subscription, as well as the Denali CME Group Feed but price action is not updating on my charts currently.

I have tried Disconnect/Reconnect multiple times and have even restarted SierraChart multiple times to no avail.

Is there someone who can assist me getting the connection to work again?
[2023-12-02 04:43:12]
Sierra_Chart Engineering - Posts: 13073
The markets are closed now. Wait until Sunday evening at 6 PM US Eastern time when the market reopens.

For additional help, refer to this help topic:
Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-12-02 04:43:26
[2023-12-04 04:22:41]
User472193 - Posts: 3
It's moving! I see now that when the data dries up at the end of a market session on one chart and then a new chart is opened up the price that is displayed on the new chart may not be *exact* to the one in the current chart-and that is okay. The prices all end up syncing again when a new market session begins.
Date Time Of Last Edit: 2023-12-04 04:23:06
[2023-12-04 04:26:41]
Sierra_Chart Engineering - Posts: 13073
If you are using variable timeframe bars, which are not set to reset every day, then you may see what you describe and you can simply solve this by reloading all of the charts with Edit >> Reload Intraday Charts.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-12-04 04:27:00

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account