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Date/Time: Fri, 01 Dec 2023 09:38:31 +0000

Charts not updating

View Count: 916

[2014-07-25 16:38:24]
trader1 - Posts: 128
Almost every day some of my charts stop updating while 90% continue to update as normal. If I disconnect and reconnect they update and begin to reflect the incoming data either for a while or for the rest of the day. These are high volume stocks with 2,000,000 plus shares traded each day. This never happened before updating to version 1149. Can you please tell me how to correct this.
Date Time Of Last Edit: 2014-07-25 16:40:04
[2014-07-25 16:55:33]
Sierra Chart Engineering - Posts: 104368
We see you are using Interactive Brokers.

Try disabling the option to use True Real-time Data for Intraday charts. Here is the documentation for that:

For additional help, refer to help topic 3 here:
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-07-25 16:55:55

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