Login Page - Create Account

Support Board


Date/Time: Sun, 03 Mar 2024 22:33:23 +0000



Profile Twitching

View Count: 208

[2023-11-29 18:07:43]
Dan the Man - Posts: 82
Hi,

I'm having the same issue that I encountered a few releases ago.

Please take a look at the attached video and you will see it.

Regards,
Private File
Private File
[2023-11-29 19:18:35]
Sierra_Chart Engineering - Posts: 13073
What study is causing what is appearing and disappearing, to display? This makes no sense. We have never seen such a condition. We do not even know how it is technically possible.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-11-29 19:18:49
[2023-11-29 21:41:26]
Dan the Man - Posts: 82
It was a profile study that "Onn" programmed about 1.5-2 years ago and has great until recently.

What can I do?
[2023-11-29 22:38:52]
Sierra_Chart Engineering - Posts: 13073
Not sure what the problem is. Seems like it is implemented using the graphics interface, and sometimes it is not getting drawn when it should be. But this would not be something within our control. It would be the study itself.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-11-29 22:39:09
[2023-11-29 23:42:30]
Dan the Man - Posts: 82
I'm not sure how you can say that as the study has worked perfectly for the 1.5-2 years until yesterday.
How does that happen?
Regards,
[2023-12-01 16:32:43]
Sierra_Chart Engineering - Posts: 13073
We simply cannot help with this at all.

We do not know what the problem is. You need to contact the developer about this and get it resolved.

This is not a Sierra Chart issue.

Have them provide an explanation of why they believe this is the case. Once again it makes no sense to us. A rewrite of the study? Why?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-12-29 04:50:11
[2023-12-29 03:52:20]
Dan the Man - Posts: 82
I'm pretty disappointed as the programmer who you know (Onn), indicated that it may be a complete rewrite of the study due to the recent updates of SC.
The cost was very, very substantial to develop it.

It worked until about version ~2561

Regards,
[2023-12-29 04:42:35]
Sierra_Chart Engineering - Posts: 13073
We have no idea why this is the case:
, indicated that it may be a complete rewrite of the study due to the recent updates of SC.
The cost was very, very substantial to develop it.

It makes no sense to us. Have them provide an explanation as to why they say there needs to be a rewrite of the study. Why?

If they are doing custom drawing, they need to use the device context, given to the custom drawing function. They should never be drawing direct to the window. Only to the device context which draws to a memory bitmap. Nothing has changed with this functionality, ever. This has always been the consistent model.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-12-29 04:51:48

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account