Home >> Support Board

Support Board

Date/Time: Tue, 07 May 2024 13:48:19 +0000

How to Post a Message for Support

[Programming Help] - some options contracts missing from the list

View Count: 329

[2023-11-28 10:34:39] #1 [Go To First Post]
User255315 - Posts: 127
Hi SC, Any reason why some options contracts are not listed when I select "get options" , this I observed so far only with 10year t notes, for example the list from sierra front end doesnt list OZNF24 1082 or 1087 contracts, lists only 1080, 1085 strikes. Thanks and regards

[2023-11-28 14:46:25] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14255
For performance reasons the options list is filtered. Only options with Open Interest are shown. There might also be a minimum open interest level but we would have to check on that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-29 13:25:19] #3 [Go To First Post]
User255315 - Posts: 127
looks fine now Thanks.

[2023-12-15 09:32:31] #4 [Go To First Post]
User255315 - Posts: 127
Hi SC, I am using sc.datafile to quickly scan through a list of options contracts(intraday files .scid files) , so during this process a couple of options contracts when loaded cause a blank screen and causing the code to freeze , when i try to load the same contracts manually also the same thing happens, the message log says "currently no data to display in the file. Will start historical data download and real-time updates." Here are the contracts i tried loading :1. OZSF24 C1270.FUT_OPT.CBOT 2. Writing to ask you guys if there is a way to catch this exception programatically?? So that i can skip those respective contracts when i load the next set of contracts. Thanks a lot Date Time Of Last Edit: 2023-12-15 11:25:40

[2024-02-29 10:36:04] #5 [Go To First Post]
User255315 - Posts: 127
Hi SC, with regards to the listed options contracts, again i see that some of the contracts are missing from your list, i did cross check with the exchange list and contracts with substantial open interest are missing from the list populated here on sierra. This happens especially when there is a change in the active contract. Options for march expired and now when i try to access the april expiry list i find some contracts missing. Could you please help in resolving this and what steps do i need to take so that this doesnt happen in the future. Thanks

[2024-03-02 22:56:30] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14255
Tell us one of the options symbols that is not listed and we will do our best to see what the cause is from. We may need to reset the connection to the CME feed every evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-04 02:28:13] #7 [Go To First Post]
User255315 - Posts: 127
at the time when i posted this (i.e on thursday) OZNJ24 P1102.FUT_OPT.CBOT wasnt listed. I checked the list again on friday and it wasnt listed on friday as well, but now the list seems to be updated and i find the contract listed. Thanks

[2024-03-06 11:48:16] #8 [Go To First Post]
User255315 - Posts: 127
We may need to reset the connection to the CME feed every evening. If that's a feasible solution, could you please implement it? Date Time Of Last Edit: 2024-03-07 08:31:48

[2024-03-10 21:53:57] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 14255
Yes, we will do this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-12 11:13:36] #10 [Go To First Post]
User255315 - Posts: 127
Thank you so much.

[2024-03-27 11:27:10] #11 [Go To First Post]
User255315 - Posts: 127
Hi SC writing about 2 issues: 1. Yes, we will do this. just wanted to know the status of this, 2. i have multiple instances of sierra running(4-5 instances) and recently observed that , sierra displays the message "waiting to download historical data" frequently. Sometimes it gets stuck in that state. I remember seeing a thread on this issue, cant find it now. Any suggestions on how to resolve this please

[2024-03-31 20:19:45] #12 [Go To First Post]
Sierra_Chart Engineering - Posts: 14255
1. This has been done as of approximately March 10. 2. This is simply the result of a lost connection to the data server. Check the Window >> Message Log for what is happening with connectivity. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-31 20:20:08

To post a message in this thread, you need to log in with your Sierra Chart account: