Login Page - Create Account

Support Board


Date/Time: Thu, 25 Apr 2024 01:42:03 +0000



Can not Connect

View Count: 904

[2014-07-23 19:32:10]
User94346 - Posts: 1
Software version: 1163 | 2014-07-23 22:04:35
Your usage time has ended. You are in FREE MODE. Features are restricted. | 2014-07-23 22:04:35
To purchase more time select Help>>Purchase on the menu. | 2014-07-23 22:04:35
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-07-23 22:04:35
Active service: OEC FIX/FAST | 2014-07-23 22:04:35
Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2014-07-23 22:04:35
2014-07-23 21:04:35 Local computer clock time | 2014-07-23 22:04:35
2014-07-23 19:04:35 GMT time | 2014-07-23 22:04:35
2014-07-23 22:04:35 Time zone adjusted time | 2014-07-23 22:04:35
Time difference to server time: 1 seconds. | 2014-07-23 22:04:35
Program path: C:\SierraChart\ | 2014-07-23 22:04:35
Data Files path: C:\SierraChart\Data\ | 2014-07-23 22:04:35
OS Version Number: 6.2 | 2014-07-23 22:04:35

Checking for new symbol settings for oec | 2014-07-23 22:04:35
AsyncHTTP2 socket (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-07-23 22:04:35
AsyncHTTP2 socket (1480) | Connected. | 2014-07-23 22:04:35
Requesting symbol settings for oec. Overwrite = on. | 2014-07-23 22:04:36
Symbol settings received. | 2014-07-23 22:04:37
Processed received symbol settings | 2014-07-23 22:04:37
Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-07-23 22:04:41
AsyncHTTP2 socket (1480) | Closed. No error. | 2014-07-23 22:05:06
AsyncHTTP2 socket (1480) | Shutdown and closed. | 2014-07-23 22:05:06
The above has been sent to support. | 2014-07-23 22:16:09
Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2014-07-23 22:16:10
The above has been sent to support. | 2014-07-23 22:16:49
Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2014-07-23 22:16:50
Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-07-23 22:20:32

[2014-07-23 20:14:00]
Sierra Chart Engineering - Posts: 104368
Your account has been activated and/or reset.

A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account