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Date/Time: Sun, 03 Mar 2024 22:28:29 +0000



The Tpo doesen't charche for Day at all

View Count: 174

[2023-11-08 18:35:07]
DiegoGuerra2_0_0_2 - Posts: 10
I've only had this problem since yesterday. The numbers in the market profile move smoothly, but not a single day shows it to me. I also haven't changed anything in the settings.
[2023-11-08 20:09:27]
Sierra_Chart Engineering - Posts: 13073
We do not understand this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-11-12 16:22:31]
DiegoGuerra2_0_0_2 - Posts: 10
I have needed Sierrachart for 3 months now. In these 3 months I never had any problem with the market profile. But suddenly it won't recharge for a single day. I just have a black screen when I open the market profile. The only thing I see is at the top (where it says in lower case) how much volume is being traded. But I don't see any auctions, no volume, no initial balance, simply nothing.
[2023-11-12 20:31:18]
Sierra_Chart Engineering - Posts: 13073
Ok we understand. This is resolved for you now.

After 30 days you need to change to Service Package 11:

To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to.

When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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