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Date/Time: Fri, 01 Dec 2023 09:21:18 +0000

Symbol issue using Rithmic Data

View Count: 1068

[2014-07-21 14:20:02]
User11045 - Posts: 1

Two weeks ago I successfully set up Sierra Charts and had real time data populating my charts using the data provided from Sierra.

Today (Monday 7/21/14) I am beginning a TopStep Trader combine and with the assistance of Topstep support connected the Sierra Charts to the Rithmic Trading data. I have a "green" bar in the upper right of the chart interface.

However, the chart I bring up is not updated - the last price bar I see is from when I last disconnected about 10 days ago.

Upon connection I get the following message in 2 boxes:
"Symbol is unknown.
Click for symbol information."

"Download Failed."

In my Sierra message log I see:
"Connection Login Complete. Result text: "ok" "
then later on ...

HD Request # 2 - Error downloading historical Intraday data for CLU14. Unable to download historical data because the symbol is not valid / 2014-07-21 9:03:00

Please advise how I can get the real time data from Rithmic populating my price / trading charts.

Thank you-

[2014-07-21 17:41:46]
Sierra Chart Engineering - Posts: 104368
CLU14 is not a valid Rithmic symbol.

It needs to be: CLU4-NYMEX

Follow the instructions here to change the symbol of existing charts:
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-07-21 17:42:36

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