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Date/Time: Fri, 03 May 2024 02:03:12 +0000

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Not allowing to execute orders

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[2023-10-24 14:42:33] #1 [Go To First Post]
CircuitWanderer - Posts: 15
TradeActivity files query time: 0.000433 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 05:28:23.394 TradeActivity files query time: 0.000176 seconds. Entries: 37. Current queries: 2 \| 2023-10-24 05:28:23.394 Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2023-10-24 05:28:29.020 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: S1Oct232274153. \| 2023-10-24 05:28:29.073 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PRACTICEOct232260624. \| 2023-10-24 05:28:29.073 Rithmic Direct - DTC \| Received 2 accounts from service. \| 2023-10-24 05:28:29.073 TradeActivity files query time: 0.003372 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 05:28:29.077 Rithmic Direct - DTC \| Requesting historical account balances for account S1Oct232274153. Start date-time UTC: 2023-06-22 12:28:29 \| 2023-10-24 05:28:29.077 TradeActivity files query time: 0.000095 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 05:28:29.077 Rithmic Direct - DTC \| Requesting historical account balances for account PRACTICEOct232260624. Start date-time UTC: 2023-06-22 12:28:29 \| 2023-10-24 05:28:29.077 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2023-10-24 05:28:29.268 Delayed Data Feed \| MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 \| 2023-10-24 05:28:34.915 Delayed Data Feed \| MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 \| 2023-10-24 05:28:34.915 TradeActivity files query time: 0.003560 seconds. Entries: 6. Current queries: 1 \| 2023-10-24 05:47:13.539 TradeActivity files query time: 0.003078 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 05:47:21.539 TradeActivity files query time: 0.000164 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:19:23.590 TradeActivity files query time: 0.000245 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:19:51.047 TradeActivity files query time: 0.000226 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:20:14.439 TradeActivity files query time: 0.000163 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:21:41.828 TradeActivity files query time: 0.000138 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:21:54.471 TradeActivity files query time: 0.000237 seconds. Entries: 0. Current queries: 1 \| Number times prior message previously added: 1 \| 2023-10-24 06:27:53.505 TradeActivity files query time: 0.000184 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:27:55.476 TradeActivity files query time: 0.000198 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:28:34.576 TradeActivity files query time: 0.000177 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:28:36.045 TradeActivity files query time: 0.000287 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:28:38.894 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2023-10-24 07:14:14.001 TradeActivity files query time: 0.000245 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:28:04.397 TradeActivity files query time: 0.000232 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:28:05.939 TradeActivity files query time: 0.000378 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:31:23.302 TradeActivity files query time: 0.000324 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:31:24.177 TradeActivity files query time: 0.000236 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:32:01.462 TradeActivity files query time: 0.000303 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:32:02.705 Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2023-10-24 07:34:13.970 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: S1Oct232274153. \| 2023-10-24 07:34:14.024 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PRACTICEOct232260624. \| 2023-10-24 07:34:14.024 Rithmic Direct - DTC \| Received 2 accounts from service. \| 2023-10-24 07:34:14.024 TradeActivity files query time: 0.006209 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 07:34:14.030 TradeActivity files query time: 0.000123 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 07:34:14.030 Rithmic Direct - DTC \| Requesting historical account balances for account S1Oct232274153. Start date-time UTC: 2023-06-22 14:34:14 \| 2023-10-24 07:34:14.031 Rithmic Direct - DTC \| Requesting historical account balances for account PRACTICEOct232260624. Start date-time UTC: 2023-06-22 14:34:14 \| 2023-10-24 07:34:14.031 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2023-10-24 07:34:14.207 Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2023-10-24 07:34:24.367 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: S1Oct232274153. \| 2023-10-24 07:34:24.419 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PRACTICEOct232260624. \| 2023-10-24 07:34:24.420 Rithmic Direct - DTC \| Received 2 accounts from service. \| 2023-10-24 07:34:24.420 TradeActivity files query time: 0.005267 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 07:34:24.425 Rithmic Direct - DTC \| Requesting historical account balances for account S1Oct232274153. Start date-time UTC: 2023-06-22 14:34:24 \| 2023-10-24 07:34:24.425 TradeActivity files query time: 0.000110 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:34:24.425 Rithmic Direct - DTC \| Requesting historical account balances for account PRACTICEOct232260624. Start date-time UTC: 2023-06-22 14:34:24 \| 2023-10-24 07:34:24.425 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2023-10-24 07:34:24.617 Requesting order status for non-responsive order. Time since last action: 63.3 seconds \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| InternalOrderID: 20 \| Current Status: Order Sent \| 2023-10-24 07:35:13.457 * Requesting order status for non-responsive order. Time since last action: 62.9 seconds \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| InternalOrderID: 21 \| Current Status: Order Sent \| 2023-10-24 07:35:23.456 *

[2023-10-24 14:44:54] #2 [Go To First Post]
CircuitWanderer - Posts: 15
Im with topstep, I already contacted them, they said everything is good on there end, so they suggested I contact you. So this is the second day of trying to trade but nothing is happening wont allow me to execute orders so I confused to what is going on, don't know what to do or where to go from here please help. Above you will see the Log. Please and thank you.

[2023-10-24 15:15:46] #3 [Go To First Post]
John - SC Support - Posts: 31334
There is nothing in that log that shows any issues, or any trades that are being rejected. Please try to place a trade and then post the information from your "Trade Service Log", there should be something in it that shows why the order is not going through. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-10-24 15:43:57] #4 [Go To First Post]
CircuitWanderer - Posts: 15
Okay, i'll try that

[2023-10-24 15:51:31] #5 [Go To First Post]
CircuitWanderer - Posts: 15
TradeActivity files query time: 0.000433 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 05:28:23.394 TradeActivity files query time: 0.000176 seconds. Entries: 37. Current queries: 2 \| 2023-10-24 05:28:23.394 Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2023-10-24 05:28:29.020 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: S1Oct232274153. \| 2023-10-24 05:28:29.073 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PRACTICEOct232260624. \| 2023-10-24 05:28:29.073 Rithmic Direct - DTC \| Received 2 accounts from service. \| 2023-10-24 05:28:29.073 TradeActivity files query time: 0.003372 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 05:28:29.077 Rithmic Direct - DTC \| Requesting historical account balances for account S1Oct232274153. Start date-time UTC: 2023-06-22 12:28:29 \| 2023-10-24 05:28:29.077 TradeActivity files query time: 0.000095 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 05:28:29.077 Rithmic Direct - DTC \| Requesting historical account balances for account PRACTICEOct232260624. Start date-time UTC: 2023-06-22 12:28:29 \| 2023-10-24 05:28:29.077 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2023-10-24 05:28:29.268 Delayed Data Feed \| MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 \| 2023-10-24 05:28:34.915 Delayed Data Feed \| MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 \| 2023-10-24 05:28:34.915 TradeActivity files query time: 0.003560 seconds. Entries: 6. Current queries: 1 \| 2023-10-24 05:47:13.539 TradeActivity files query time: 0.003078 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 05:47:21.539 TradeActivity files query time: 0.000164 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:19:23.590 TradeActivity files query time: 0.000245 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:19:51.047 TradeActivity files query time: 0.000226 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:20:14.439 TradeActivity files query time: 0.000163 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:21:41.828 TradeActivity files query time: 0.000138 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:21:54.471 TradeActivity files query time: 0.000237 seconds. Entries: 0. Current queries: 1 \| Number times prior message previously added: 1 \| 2023-10-24 06:27:53.505 TradeActivity files query time: 0.000184 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:27:55.476 TradeActivity files query time: 0.000198 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:28:34.576 TradeActivity files query time: 0.000177 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:28:36.045 TradeActivity files query time: 0.000287 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 06:28:38.894 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2023-10-24 07:14:14.001 TradeActivity files query time: 0.000245 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:28:04.397 TradeActivity files query time: 0.000232 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:28:05.939 TradeActivity files query time: 0.000378 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:31:23.302 TradeActivity files query time: 0.000324 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:31:24.177 TradeActivity files query time: 0.000236 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:32:01.462 TradeActivity files query time: 0.000303 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:32:02.705 Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2023-10-24 07:34:13.970 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: S1Oct232274153. \| 2023-10-24 07:34:14.024 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PRACTICEOct232260624. \| 2023-10-24 07:34:14.024 Rithmic Direct - DTC \| Received 2 accounts from service. \| 2023-10-24 07:34:14.024 TradeActivity files query time: 0.006209 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 07:34:14.030 TradeActivity files query time: 0.000123 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 07:34:14.030 Rithmic Direct - DTC \| Requesting historical account balances for account S1Oct232274153. Start date-time UTC: 2023-06-22 14:34:14 \| 2023-10-24 07:34:14.031 Rithmic Direct - DTC \| Requesting historical account balances for account PRACTICEOct232260624. Start date-time UTC: 2023-06-22 14:34:14 \| 2023-10-24 07:34:14.031 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2023-10-24 07:34:14.207 Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2023-10-24 07:34:24.367 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: S1Oct232274153. \| 2023-10-24 07:34:24.419 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PRACTICEOct232260624. \| 2023-10-24 07:34:24.420 Rithmic Direct - DTC \| Received 2 accounts from service. \| 2023-10-24 07:34:24.420 TradeActivity files query time: 0.005267 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 07:34:24.425 Rithmic Direct - DTC \| Requesting historical account balances for account S1Oct232274153. Start date-time UTC: 2023-06-22 14:34:24 \| 2023-10-24 07:34:24.425 TradeActivity files query time: 0.000110 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:34:24.425 Rithmic Direct - DTC \| Requesting historical account balances for account PRACTICEOct232260624. Start date-time UTC: 2023-06-22 14:34:24 \| 2023-10-24 07:34:24.425 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2023-10-24 07:34:24.617 Requesting order status for non-responsive order. Time since last action: 63.3 seconds \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| InternalOrderID: 20 \| Current Status: Order Sent \| 2023-10-24 07:35:13.457 * Requesting order status for non-responsive order. Time since last action: 62.9 seconds \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| InternalOrderID: 21 \| Current Status: Order Sent \| 2023-10-24 07:35:23.456 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 20. Service Order ID: (none). Symbol: NAS100. Account: S1Oct232274153 \| 2023-10-24 07:35:43.460 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 21. Service Order ID: (none). Symbol: NAS100. Account: S1Oct232274153 \| 2023-10-24 07:35:53.455 * TradeActivity files query time: 0.000300 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 07:36:37.593 TradeActivity files query time: 0.000293 seconds. Entries: 37. Current queries: 1 \| 2023-10-24 07:36:40.601 TradeActivity files query time: 0.000347 seconds. Entries: 37. Current queries: 1 \| 2023-10-24 07:36:55.811 TradeActivity files query time: 0.005801 seconds. Entries: 41. Current queries: 1 \| 2023-10-24 07:37:15.100 NAS100[M] 1 Min #2 \| User order entry \| Unable to Flatten/Reverse. Position does not exist \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| 2023-10-24 07:37:40.879 * NAS100[M] 5 Min #1 \| User order entry \| Unable to Flatten/Reverse. Position does not exist \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| Number times prior message previously added: 1 \| 2023-10-24 07:37:50.072 * NAS100[M] 60 Min #3 \| User order entry \| Unable to Flatten/Reverse. Position does not exist \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| 2023-10-24 07:37:57.240 * NAS100[M] 5 Min #1 \| User order entry \| Unable to Flatten/Reverse. Position does not exist \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| Number times prior message previously added: 1 \| 2023-10-24 07:38:02.985 * TradeActivity files query time: 0.003215 seconds. Entries: 48. Current queries: 1 \| Number times prior message previously added: 1 \| 2023-10-24 08:16:43.408 Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2023-10-24 08:18:27.488 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: S1Oct232274153. \| 2023-10-24 08:18:27.541 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PRACTICEOct232260624. \| 2023-10-24 08:18:27.541 Rithmic Direct - DTC \| Received 2 accounts from service. \| 2023-10-24 08:18:27.541 TradeActivity files query time: 0.003319 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 08:18:27.544 Rithmic Direct - DTC \| Requesting historical account balances for account S1Oct232274153. Start date-time UTC: 2023-06-22 15:18:27 \| 2023-10-24 08:18:27.544 TradeActivity files query time: 0.000120 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 08:18:27.544 Rithmic Direct - DTC \| Requesting historical account balances for account PRACTICEOct232260624. Start date-time UTC: 2023-06-22 15:18:27 \| 2023-10-24 08:18:27.544 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2023-10-24 08:18:27.737 Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 22. Service Order ID: (none). Symbol: NAS100. Account: S1Oct232274153 \| 2023-10-24 08:18:43.970 * Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 22. Service Order ID: (none). Symbol: NAS100. Account: S1Oct232274153 \| Number times message previously added: 5 \| 2023-10-24 08:18:53.758 * NAS100[M] 5 Min #1 \| User order entry \| Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| Number times prior message previously added: 5 \| 2023-10-24 08:19:08.943 * Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 22. Service Order ID: (none). Symbol: NAS100. Account: S1Oct232274153 \| 2023-10-24 08:19:40.598 * Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 22. Service Order ID: (none). Symbol: NAS100. Account: S1Oct232274153 \| Number times message previously added: 2 \| 2023-10-24 08:19:53.183 * Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 22. Service Order ID: (none). Symbol: NAS100. Account: S1Oct232274153 \| Number times message previously added: 10 \| 2023-10-24 08:20:02.881 * NAS100[M] 5 Min #1 \| User order entry \| Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| Number times prior message previously added: 1 \| 2023-10-24 08:20:43.412 * Requesting order status for non-responsive order. Time since last action: 59.8 seconds \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| InternalOrderID: 22 \| Current Status: Order Sent \| 2023-10-24 08:21:03.581 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 22. Service Order ID: (none). Symbol: NAS100. Account: S1Oct232274153 \| 2023-10-24 08:21:33.582 * TradeActivity files query time: 0.000253 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 08:27:31.384 TradeActivity files query time: 0.000241 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 08:27:31.396 TradeActivity files query time: 0.000209 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 08:27:31.402 TradeActivity files query time: 0.000208 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 08:27:31.408 TradeActivity files query time: 0.000254 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 08:27:32.879 TradeActivity files query time: 0.000229 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 08:27:32.894 TradeActivity files query time: 0.000225 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 08:27:32.905 TradeActivity files query time: 0.000220 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 08:27:32.911 Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2023-10-24 08:27:44.458 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: S1Oct232274153. \| 2023-10-24 08:27:44.510 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PRACTICEOct232260624. \| 2023-10-24 08:27:44.510 Rithmic Direct - DTC \| Received 2 accounts from service. \| 2023-10-24 08:27:44.510 TradeActivity files query time: 0.005577 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 08:27:44.516 Rithmic Direct - DTC \| Requesting historical account balances for account S1Oct232274153. Start date-time UTC: 2023-06-22 15:27:44 \| 2023-10-24 08:27:44.516 TradeActivity files query time: 0.000126 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 08:27:44.516 Rithmic Direct - DTC \| Requesting historical account balances for account PRACTICEOct232260624. Start date-time UTC: 2023-06-22 15:27:44 \| 2023-10-24 08:27:44.516 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2023-10-24 08:27:44.712 Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 23. Service Order ID: (none). Symbol: NAS100. Account: S1Oct232274153 \| 2023-10-24 08:27:52.366 * NAS100[M] 5 Min #1 \| User order entry \| Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| Number times prior message previously added: 5 \| 2023-10-24 08:28:01.288 * Requesting order status for non-responsive order. Time since last action: 64.2 seconds \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| InternalOrderID: 23 \| Current Status: Order Sent \| 2023-10-24 08:29:03.580 * Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 23. Service Order ID: (none). Symbol: NAS100. Account: S1Oct232274153 \| 2023-10-24 08:29:10.413 * TradeActivity files query time: 0.003204 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 08:41:58.080 Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2023-10-24 08:44:43.926 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: S1Oct232274153. \| 2023-10-24 08:44:43.978 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PRACTICEOct232260624. \| 2023-10-24 08:44:43.978 Rithmic Direct - DTC \| Received 2 accounts from service. \| 2023-10-24 08:44:43.978 TradeActivity files query time: 0.004374 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 08:44:43.982 Rithmic Direct - DTC \| Requesting historical account balances for account S1Oct232274153. Start date-time UTC: 2023-06-22 15:44:43 \| 2023-10-24 08:44:43.982 TradeActivity files query time: 0.000180 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 08:44:43.983 Rithmic Direct - DTC \| Requesting historical account balances for account PRACTICEOct232260624. Start date-time UTC: 2023-06-22 15:44:43 \| 2023-10-24 08:44:43.983 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2023-10-24 08:44:44.178 Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 24. Service Order ID: (none). Symbol: NAS100. Account: S1Oct232274153 \| 2023-10-24 08:44:49.552 * Requesting order status for non-responsive order. Time since last action: 63.4 seconds \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| InternalOrderID: 24 \| Current Status: Order Sent \| 2023-10-24 08:45:53.587 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 24. Service Order ID: (none). Symbol: NAS100. Account: S1Oct232274153 \| 2023-10-24 08:46:23.580 * Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2023-10-24 08:47:01.273 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: S1Oct232274153. \| 2023-10-24 08:47:01.326 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PRACTICEOct232260624. \| 2023-10-24 08:47:01.326 Rithmic Direct - DTC \| Received 2 accounts from service. \| 2023-10-24 08:47:01.326 TradeActivity files query time: 0.003444 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 08:47:01.330 Rithmic Direct - DTC \| Requesting historical account balances for account S1Oct232274153. Start date-time UTC: 2023-06-22 15:47:01 \| 2023-10-24 08:47:01.330 TradeActivity files query time: 0.000184 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 08:47:01.330 Rithmic Direct - DTC \| Requesting historical account balances for account PRACTICEOct232260624. Start date-time UTC: 2023-06-22 15:47:01 \| 2023-10-24 08:47:01.330 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2023-10-24 08:47:01.518 Requesting order status for non-responsive order. Time since last action: 56.0 seconds \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| InternalOrderID: 25 \| Current Status: Order Sent \| 2023-10-24 08:47:53.582 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 25. Service Order ID: (none). Symbol: NAS100. Account: S1Oct232274153 \| 2023-10-24 08:48:23.582 * Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2023-10-24 08:50:15.626 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: S1Oct232274153. \| 2023-10-24 08:50:15.679 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PRACTICEOct232260624. \| 2023-10-24 08:50:15.681 Rithmic Direct - DTC \| Received 2 accounts from service. \| 2023-10-24 08:50:15.681 TradeActivity files query time: 0.003657 seconds. Entries: 0. Current queries: 2 \| 2023-10-24 08:50:15.683 Rithmic Direct - DTC \| Requesting historical account balances for account S1Oct232274153. Start date-time UTC: 2023-06-22 15:50:15 \| 2023-10-24 08:50:15.683 TradeActivity files query time: 0.000193 seconds. Entries: 0. Current queries: 1 \| 2023-10-24 08:50:15.683 Rithmic Direct - DTC \| Requesting historical account balances for account PRACTICEOct232260624. Start date-time UTC: 2023-06-22 15:50:15 \| 2023-10-24 08:50:15.683 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2023-10-24 08:50:15.862 Requesting order status for non-responsive order. Time since last action: 61.7 seconds \| Symbol: NAS100 \| TradeAccount: S1Oct232274153 \| InternalOrderID: 26 \| Current Status: Order Sent \| 2023-10-24 08:51:13.585 *

[2023-10-24 15:52:00] #6 [Go To First Post]
CircuitWanderer - Posts: 15
I tried it still getting the same result.

[2023-10-24 18:10:27] #7 [Go To First Post]
John - SC Support - Posts: 31334
We have given the information in the Account Support Ticket you opened on this topic. Please do not open more than one ticket for an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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