Support Board
Date/Time: Wed, 05 Nov 2025 23:21:44 +0000
CFE data: NO automatic updating data
View Count: 454
| [2023-09-26 18:36:27] |
| SierraFan - Posts: 92 |
|
I receive CFE data(VXV23-CFE OR VXV23_FUT_CFE). This data isn't automatically updating. Ill have to go to chart settings and select delete and download data to get the chart to update. I have to do this twice for some reason. Is there a setting that Im overlooking? Thank You!
|
| [2023-09-26 20:03:36] |
| John - SC Support - Posts: 42801 |
|
Make sure you are only using one of those symbols and not both. There can be a conflict if you are using both symbols in different charts.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-26 23:11:39] |
| SierraFan - Posts: 92 |
|
Ok Thanks. Im only using 1 of the symbols. Both versions of the symbol are doing the same thing and not updating. This is the message I receive(red download failed) when I first select delete/download data. 2nd time selecting delete/download data is when the chart will update data. https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=87757 |
 VXV23_FUT_CFE.bmp - Attached On 2023-09-26 23:06:12 UTC - Size: 12.44 MB - 214 views Attachment Deleted. |
| [2023-09-27 13:38:13] |
| Sierra_Chart Engineering - Posts: 21320 |
|
We want you to restart Sierra Chart and let us know if you still have the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-27 14:52:58] |
| Borubar - Posts: 17 |
|
Had the same issue. After updating Sierra Chart VXV23_FUT_CFE is working again.
|
| [2023-09-27 15:31:36] |
| SierraFan - Posts: 92 |
|
Yep,That's it! Thanks again Sierra! The restart has it working again.
|
To post a message in this thread, you need to log in with your Sierra Chart account: