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Unable to connect to Data feed

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[2014-07-14 15:03:26] #1 [Go To First Post]
rhovega - Posts: 279
Dear Sierra, Today, having changed nothing on my side, I have been unable to connect to your data feed. Getting the error message below. I believe the problem is on your side. Either way, please help. Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-07-14 10:58:53 Using username 0 \| 2014-07-14 10:58:55 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 \| 2014-07-14 10:58:55 Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-07-14 10:58:55 Error received in OnConnect while connecting. Windows error code 10038: An operation was attempted on something that is not a socket. \| 2014-07-14 10:59:13 HD Request # 5 - Error downloading historical Intraday data for CL-201408-NYMEX. The network socket has been closed. Retrying download. \| 2014-07-14 10:59:13 HD Request # 5 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL-201408-NYMEX \| 2014-07-14 10:59:13 HD Request # 5 - Intraday download COMPLETE for CL-201408-NYMEX \| 2014-07-14 10:59:13 Real-time Intraday chart data file updates started for CL-201408-NYMEX \| 2014-07-14 10:59:13 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2014-07-14 10:59:16 SC Exchange Data: Disconnected from the server. \| 2014-07-14 10:59:16 SC Exchange Data: Data feed disconnected. Will reconnect. \| 2014-07-14 10:59:16 Using username 0 \| 2014-07-14 10:59:18 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 \| 2014-07-14 10:59:18 Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-07-14 10:59:18 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2014-07-14 10:59:39 SC Exchange Data: Disconnected from the server. \| 2014-07-14 10:59:39 SC Exchange Data: Data feed disconnected. Will reconnect. \| 2014-07-14 10:59:39 Using username 0 \| 2014-07-14 10:59:41 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 \| 2014-07-14 10:59:41 Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-07-14 10:59:41 Warm regards, K

[2014-07-14 15:21:07] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are aware of this problem. Please refer to post #14 here: NOTICE: Sierra Chart Exchange Data Feed Was Down \| Post: 37740 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-14 15:21:20

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