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Not staying connected to CQG.

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[2023-09-07 12:55:35] #1 [Go To First Post]
User271659 - Posts: 9
Hi John, i am unable to maintain a connection to cqg. Its telling me this: stating i have a concurrent session. ugg. i only have one computer logged in? Software version: 2540 64-bit \| 2023-09-07 08:51:54.300 Primary Thread ID: 356336 \| 2023-09-07 08:51:54.300 Usage end date: 2023-09-25 \| 2023-09-07 08:51:54.300 Enabled for: Advanced Features 2. \| 2023-09-07 08:51:54.300 Enabled for: Sierra Chart Historical Data Service. \| 2023-09-07 08:51:54.300 Enabled for: Denali Real-Time Exchange Data Feed. \| 2023-09-07 08:51:54.300 Enabled for: Delayed Denali Exchange Data Feed. \| 2023-09-07 08:51:54.300 Enabled for exchange2: CME \| 2023-09-07 08:51:54.300 Enabled for exchange2: CBOT \| 2023-09-07 08:51:54.300 Enabled for exchange2: NYMEX \| 2023-09-07 08:51:54.300 Enabled for exchange2: fairx_exchange.data \| 2023-09-07 08:51:54.300 Allow Support for Sierra Chart Data Feeds is enabled. \| 2023-09-07 08:51:54.300 Current selected Data/Trading service: CQG WebAPI \| 2023-09-07 08:51:54.300 Custom symbol settings values: enabled \| 2023-09-07 08:51:54.300 Chart Update Interval: 10 \| 2023-09-07 08:51:54.300 Intraday Data Storage Time Unit: 0 \| 2023-09-07 08:51:54.300 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2023-09-07 08:51:54.300 2023-09-07 12:51:54 Local computer time in UTC \| 2023-09-07 08:51:54.300 2023-09-07 08:51:54 Local computer time in SC Time Zone \| 2023-09-07 08:51:54.300 2023-09-07 12:39:55 Server time in UTC \| 2023-09-07 08:51:54.300 Local computer UTC time and Server UTC time difference: 3 seconds. \| 2023-09-07 08:51:54.300 Program path: C:\SierraChart\ \| 2023-09-07 08:51:54.300 Data Files path: C:\SierraChart\Data\ \| 2023-09-07 08:51:54.300 OS Version Number: 10.0 \| 2023-09-07 08:51:54.300 Locale Setting: C \| 2023-09-07 08:51:54.300 DLLs: BuySellPressure_64.dll, CoT_64.dll, gcUserStudies_2496_64.dll, HausBalance_64.dll, HausDelta_64.dll, HausFVG_64.dll, HausTradesV7_64.dll, HausTradeTrailingStops_64.dll, MultiTimeFrameSignals_64.dll, PaceofTape_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, StochasticRSI_64.dll, TrendBender_64.dll, TrenderBender.dll, TWFX_FREE_64.dll, TWFX_FREE_SWS_64.dll, TWFX_FREE_ZZS_64.dll, UserContributedStudies_64.dll \| 2023-09-07 08:51:54.301 Allowed protected custom studies: SST_FreeBundle, TWFX_Free \| 2023-09-07 08:51:54.301 Crash reporter started: true \| 2023-09-07 08:51:54.301 CQG WebAPI \| Received LoggedOff message. Reason: Your session was closed due to a concurrent session. \| 2023-09-07 08:52:07.761 Connection to the external service has been lost. \| 2023-09-07 08:52:07.761 CQG WebAPI \| Sending Web API Logoff message. \| 2023-09-07 08:52:07.766 CQG WebSocket socket (1) \| CloseSocket call. \| 2023-09-07 08:52:07.766 CQG WebSocket \| WebSocket closed. \| 2023-09-07 08:52:07.766 CQG WebAPI \| WebSocket closed. \| 2023-09-07 08:52:07.766 CQG WebAPI \| Disconnected. \| 2023-09-07 08:52:07.766 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2023-09-07 08:52:07.766 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2023-09-07 08:52:07.766 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2023-09-07 08:52:07.811 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2023-09-07 08:52:07.811 CQG WebSocket socket (1) \| Socket gracefully closed by remote side. \| 2023-09-07 08:52:07.859 CQG WebSocket socket (1) \| Closed. \| 2023-09-07 08:52:07.859 CQG WebAPI \| Connecting to server api.cqg.com \| 2023-09-07 08:52:09.772 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2023-09-07 08:52:09.772 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2023-09-07 08:52:09.779 CQG WebSocket socket (1) \| New receive buffer size: 0 \| 2023-09-07 08:52:09.780 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.17. \| 2023-09-07 08:52:09.780 CQG WebSocket \| Opening WebSocket. \| 2023-09-07 08:52:09.863 CQG WebSocket \| Sending WebSocket handshake. \| 2023-09-07 08:52:09.863 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2023-09-07 08:52:10.005 CQG WebSocket \| Server header \| Connection: Upgrade \| 2023-09-07 08:52:10.005 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: pJdMopdXh9tOcNn+WZTBJHw3+To= \| 2023-09-07 08:52:10.005 CQG WebSocket \| Server header \| Server: WebSocket++/0.8.2 \| 2023-09-07 08:52:10.005 CQG WebSocket \| Server header \| Upgrade: websocket \| 2023-09-07 08:52:10.005 CQG WebSocket \| Server header \| \| 2023-09-07 08:52:10.005 CQG WebSocket \| Web socket state is now open. \| 2023-09-07 08:52:10.005 CQG WebAPI \| WebSocket connected. \| 2023-09-07 08:52:10.005 CQG WebAPI \| Sending market data logon message. \| 2023-09-07 08:52:10.005 CQG WebAPI \| Base Time: 2023-09-02T02:05:02. 2023-09-02 02:05:02 \| 2023-09-07 08:52:10.119 CQG WebAPI \| Logon successful. Session Token = Hxp1hdrRsACVsIYDYWGZJgYH34v8pbSQ4hgzp78+HfkSDsuKkBNRMJc9Sbfolexp4ewhM8AdCKC \| 2023-09-07 08:52:10.119 CQG WebAPI \| Connected to server complete. \| 2023-09-07 08:52:10.119 Triggering next historical data download in queue. \| 2023-09-07 08:52:10.121 Updated verified funded futures trading account ending date to: 2023-10-07 12:52:10 \| Number times prior message previously added: 3 \| 2023-09-07 08:52:10.121 CQG WebAPI \| Sending Trade Accounts request message. \| 2023-09-07 08:52:10.121 No download requests in the queue to start downloads for. \| 2023-09-07 08:52:10.121 CQG WebAPI \| Brokerage name: AMP. Account Name: 102839 \| Number times prior message previously added: 3 \| 2023-09-07 08:52:10.216 Updated verified funded futures trading account ending date to: 2023-10-07 12:52:10 \| 2023-09-07 08:52:10.216 CQG WebAPI \| Sending collateral subscribe request. \| 2023-09-07 08:52:10.216 CQG WebAPI \| Sending positions subscribe request. RequestID: 849440 \| 2023-09-07 08:52:10.367 CQG WebAPI \| Sending orders subscribe request. RequestID: 849441 \| 2023-09-07 08:52:10.367 CQG WebAPI \| Received LoggedOff message. Reason: Your session was closed due to a concurrent session. \| 2023-09-07 08:52:22.921 Connection to the external service has been lost. \| 2023-09-07 08:52:22.921 CQG WebAPI \| Sending Web API Logoff message. \| 2023-09-07 08:52:22.926 CQG WebSocket socket (1) \| CloseSocket call. \| 2023-09-07 08:52:22.926 CQG WebSocket \| WebSocket closed. \| 2023-09-07 08:52:22.926 CQG WebAPI \| WebSocket closed. \| 2023-09-07 08:52:22.926 CQG WebAPI \| Disconnected. \| 2023-09-07 08:52:22.926 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2023-09-07 08:52:22.926 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2023-09-07 08:52:22.927 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2023-09-07 08:52:22.970 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2023-09-07 08:52:22.970 CQG WebSocket socket (1) \| Socket gracefully closed by remote side. \| 2023-09-07 08:52:23.015 CQG WebSocket socket (1) \| Closed. \| 2023-09-07 08:52:23.015 CQG WebAPI \| Connecting to server api.cqg.com \| 2023-09-07 08:52:24.920 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2023-09-07 08:52:24.920 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2023-09-07 08:52:24.927 CQG WebSocket socket (1) \| New receive buffer size: 0 \| 2023-09-07 08:52:24.927 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.17. \| 2023-09-07 08:52:24.927 CQG WebSocket \| Opening WebSocket. \| 2023-09-07 08:52:24.998 CQG WebSocket \| Sending WebSocket handshake. \| 2023-09-07 08:52:24.998 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2023-09-07 08:52:25.144 CQG WebSocket \| Server header \| Connection: Upgrade \| 2023-09-07 08:52:25.144 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: GlyLzjhuXi7ZU4RZwmL6ixjAigE= \| 2023-09-07 08:52:25.144 CQG WebSocket \| Server header \| Server: WebSocket++/0.8.2 \| 2023-09-07 08:52:25.144 CQG WebSocket \| Server header \| Upgrade: websocket \| 2023-09-07 08:52:25.144 CQG WebSocket \| Server header \| \| 2023-09-07 08:52:25.144 CQG WebSocket \| Web socket state is now open. \| 2023-09-07 08:52:25.144 CQG WebAPI \| WebSocket connected. \| 2023-09-07 08:52:25.144 CQG WebAPI \| Sending market data logon message. \| 2023-09-07 08:52:25.144 CQG WebAPI \| Base Time: 2023-09-02T02:05:02. 2023-09-02 02:05:02 \| 2023-09-07 08:52:25.270 CQG WebAPI \| Logon successful. Session Token = aBN3RlAeyBy9mAiCPUArJ7fg5gTlMSO9BkIBqBIfywUotPEBZRfdKQQ5JfAJDjo83PI1JYqcNuC \| 2023-09-07 08:52:25.270 CQG WebAPI \| Connected to server complete. \| 2023-09-07 08:52:25.270 Triggering next historical data download in queue. \| 2023-09-07 08:52:25.270 Updated verified funded futures trading account ending date to: 2023-10-07 12:52:25 \| Number times prior message previously added: 3 \| 2023-09-07 08:52:25.270 CQG WebAPI \| Sending Trade Accounts request message. \| 2023-09-07 08:52:25.270 No download requests in the queue to start downloads for. \| 2023-09-07 08:52:25.270 CQG WebAPI \| Brokerage name: AMP. Account Name: 102839 \| Number times prior message previously added: 3 \| 2023-09-07 08:52:25.386 Updated verified funded futures trading account ending date to: 2023-10-07 12:52:25 \| 2023-09-07 08:52:25.386 CQG WebAPI \| Sending collateral subscribe request. \| 2023-09-07 08:52:25.386 CQG WebAPI \| Sending positions subscribe request. RequestID: 849444 \| 2023-09-07 08:52:25.516 CQG WebAPI \| Sending orders subscribe request. RequestID: 849445 \| 2023-09-07 08:52:25.516

[2023-09-07 13:07:13] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14111
Contact your broker for help with this: CQG WebAPI \| Received LoggedOff message. Reason: Your session was closed due to a concurrent session. \| 2023-09-07 08:52:22.921 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-09-07 15:34:19] #3 [Go To First Post]
Sierra_Chart Engineering - Posts: 14111
You can also contact your broker and have them move you to Teton order routing which is another solution to the problem: Sierra Chart Teton Futures Order Routing You will not get blocked when using Teton order routing. You will have superior order routing and also save $0.10 per contract. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-09-27 02:50:56] #4 [Go To First Post]
User271659 - Posts: 9
Hi John, tonight I cannot login into the Sierra trading evaluation. It says I have secondary instance running?, but I am able to login to cqg, rithmic and it stays green. Not sure what's going on. Any thoughts.

[2023-09-27 14:33:01] #5 [Go To First Post]
John - SC Support - Posts: 31159
We did have an issue last night with the Trading Evaluator connection. This has been resolved and you should not have any trouble at this time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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