Support Board
Date/Time: Thu, 15 May 2025 23:39:18 +0000
Cannot Activate Free Trial
View Count: 825
| [2023-09-06 16:40:28] |
| Jack01 - Posts: 1 |
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Hello, I have just downloaded SierraChart and attempted to activate my free trial, but when I try to send an SMS to my phone it says that I have already sent the maximum number of SMS messages, but I have not received any message containing an activation code, and i have checked several times to confirm I have inputted the correct phone number + country code. Any help with this issue would be appreciated. Thanks |
| [2023-09-07 12:45:58] |
| John - SC Support - Posts: 39812 |
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We see that your account is already activated for the trial.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-13 13:40:33] |
| User491232 - Posts: 1 |
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Hi, I can't receive sms because my region, please activation my trial manually
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| [2023-09-13 14:26:50] |
| Sierra_Chart Engineering - Posts: 19595 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-13 19:04:17] |
| User371198 - Posts: 1 |
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My account says it activated after I entered the code sent to my phone but nothing coming up
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| [2023-09-13 20:44:16] |
| John - SC Support - Posts: 39812 |
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User371198: Your account was not activated. We have taken care of this for you and activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-03 00:16:50] |
| User399939 - Posts: 1 |
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I did not receive any code when I was trying to activate the free trial and it keeps saying I have exceeded the number of tries. Kindly help me out. Thanks |
| [2024-02-04 16:15:39] |
| CGuy - Posts: 1 |
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I had the same issue yesterday / today. SMS wouldn't send.
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| [2024-02-04 20:39:40] |
| Sierra_Chart Engineering - Posts: 19595 |
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We have activated the trials.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-26 08:54:09] |
| User446007 - Posts: 1 |
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I did not receive any code to activate my free trial. Help me out
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| [2024-02-26 14:35:56] |
| preston33 - Posts: 1 |
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Hi im having the same issue chads, when i put my number in it fails to send code any recommendations?
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| [2024-02-26 17:45:53] |
| John - SC Support - Posts: 39812 |
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User446007: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-26 17:46:24] |
| John - SC Support - Posts: 39812 |
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preston33: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-12 01:19:15] |
| Aniyahmaxwell00 - Posts: 1 |
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{"ERROR":"Failed to send code to number. Maximum number of SMS messages already sent to Sierra Chart account using different SMS numbers. Further tries not allowed."} I sent the code out once and i get this message can you help me?
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| [2024-06-12 13:51:33] |
| John - SC Support - Posts: 39812 |
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Aniyahmaxwell00: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-12 13:59:43] |
| User672122 - Posts: 1 |
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I didn't receive an sms activation code yesterday. Can you activate my trial please?
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| [2024-06-12 16:15:30] |
| John - SC Support - Posts: 39812 |
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User672122: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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