Support Board
Date/Time: Sun, 16 Nov 2025 22:40:33 +0000
[Locked] - Exchange not Authorized.
View Count: 653
| [2023-07-27 00:28:40] |
| User473031 - Posts: 58 |
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Hello, I had no issues trading earlier today but I reopened sierra and it's giving me the following message "Exchange not authorized. Click for symbol information" I'm using Teton and have never seen this before. |
| [2023-07-27 00:34:35] |
| Sierra_Chart Engineering - Posts: 21439 |
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Refer to: Denali Data Feed Exchange Authorization Issue Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-02 00:21:29] |
| Biggest Bobberton - Posts: 1 |
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I have ran into a problem where it says “Exchange not authorized. Click for symbol information” I click on it and nothing happens. I have the denali package for market data and it is still active cause I got it like a week ago. I reconnected, disconnected and connected to data feed and it wasn’t fixed. How do I go by this?
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| [2025-10-02 00:39:43] |
| User297187 - Posts: 13 |
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I am having the same exchange not authorised issue.
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| [2025-10-02 07:24:48] |
| User494557 - Posts: 5 |
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I'm having the same issue for the Eurex exchange
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| [2025-10-02 15:55:17] |
| John - SC Support - Posts: 43003 |
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We need to see the Message Log for each one of these situations, as there are different situations in each case, and we need to deal with each one individually. Each person please post in a new thread, state the issue (Exchange Not Authorized) and post your Message Log by following the instructions below. Do not post into an existing thread. We need to look at each situation individually. Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We have locked this thread to prevent further postings. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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