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Direct MessagesDate/Time: Thu, 02 May 2024 14:00:47 +0000
Delayed data for CME
View Count: 446
| [2023-07-25 07:36:23] |
| User871209 - Posts: 81 |
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Hello, I got the below message today to log intoy brokers account, I do have an account but I am currently bon vacation away from my desktop and won't be able to log in untill this Friday the 28th which is one day after the deadline. When I log into tasting account one day late will I be able to start receiving live CME data if not what solution can I do to continue having this data with my current broker that I have? Thank you Starting at the date 2023-07-27, you will begin to receive delayed data for the CME, CBOT, NYMEX, COMEX Exchanges for the following reason: The reason you are not getting real-time data, and historical data in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. |
| [2023-07-25 13:54:09] |
| John - SC Support - Posts: 31293 |
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It is not a problem if you connect one day late (or however long it is), assuming you are not using the system at all. Whenever you do make the connection, then you will start getting the real-time data again. If you were using the system but not connecting, then you would get the delayed streaming data instead of the real-time data. Until you make the connection to your live account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-25 16:56:43] |
| Sierra_Chart Engineering - Posts: 14176 |
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Yes you will immediately effective at that time: When I log into tasting account one day late will I be able to start receiving live CME data
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-01 19:09:14] |
| User871209 - Posts: 81 |
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John, I followed the procedure as you stated before and was able to log into the account the same day I received your message and had live data up and until today my CME charts are now delayed. What could be the reason for this as I do have an account open with Interactive Brokers? Please let me know, Thanks, |
| [2023-08-01 19:36:29] |
| John - SC Support - Posts: 31293 |
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For some reason your "Verified Until" date has not updated with your connection to Interactive Brokers. It is still showing as July 27, 2023. Keep in mind, you can not connect to a Paper Trading account with IB, it has to be your live account. Please try again to connect to your live account with Interactive Brokers. Make sure you stay connected for about 10 seconds. You can view the status of your "Verified Until" date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-02 12:04:57] |
| User871209 - Posts: 81 |
|
John, Thanks for your reply, I have connected more than 2 times per day in the last few days and it is still showing delayed, I have even left it connected all day but no go at this time. It is s live account, if I go into SC website and deactivate and then activate again the CME non-professional top-of-book will it start to give me live data feed again? If not seems I will have to just deactivate CME data permanently as they don't see my account in the system. Kindly, |
| [2023-08-02 17:39:27] |
| John - SC Support - Posts: 31293 |
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We see your "Verified Until" date has updated to September 1, 2023. So you should be good now. We do not know what finally worked or why. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-02 20:13:45] |
| User871209 - Posts: 81 |
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John, No idea on this end either why it would go into delay. Since your last message I looked but it is still delayed data, I restarted to no avail. Is there anything else I can try to start the system to read live time? Picture attached |
Attachment Deleted. Private File |
| [2023-08-03 14:09:02] |
| User871209 - Posts: 81 |
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John, Please let me know as I am still working with delayed data. Thanks |
| [2023-08-03 15:28:51] |
| John - SC Support - Posts: 31293 |
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Please do the following so we can see how much the delay is. It may not really be anything and could be due to a difference in your computer clock versus the time stamps of the data (that is how the delay is calculated). - Select "Global Settings >> Customize Chart Header - Standard". - Find the item in the left-hand side for "Data Delay". Select it and then select the "Add >" button to add it to the right-hand side. - Select OK. Let us know how much the Delay is that is displayed after the "DD:" in the Chart header. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-03 17:54:33] |
| User871209 - Posts: 81 |
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John, Please find attached to this message the picture you requested. I don't think it is a time clock issue as my other charts non-CME are working correctly, I am on the same computer without any changes. The common denominator es that the system some how did not recognize that I had logged into my broker account. Appreciate any hep you can suggest to recover live data. Thanks, |
Private File |
| [2023-08-03 18:29:56] |
| John - SC Support - Posts: 31293 |
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Our apologies, we did miss that your "Verified Until" date is July 27, 2023. Therefore, you do need to connect to your live, funded, futures trading account. What broker is your live account with and what order routing service are you using with them? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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