Support Board
Date/Time: Wed, 05 Nov 2025 22:19:35 +0000
Not Receiving Market Depth Data
View Count: 556
| [2023-07-16 02:18:24] |
| User591661 - Posts: 5 |
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Hi, I'm not receiving any market depth data; I have the Service Package 11 with the NASDAQ Total View Data Feed activated. Please let me know if you need any screenshots from my end. Thanks!
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| [2023-07-16 08:35:36] |
| Sierra_Chart Engineering - Posts: 21319 |
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You will not see market depth data over the weekend.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-16 14:58:36] |
| User591661 - Posts: 5 |
|
During the trading week and shortly after my activation of the Nasdaq TotalView, the DOM and historical market depth wasn't working, but thankfully now it is; I figure the post-activation period just needed a little more time. All is well, now! Thanks.
Date Time Of Last Edit: 2023-07-16 15:00:20
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| [2023-07-16 15:53:11] |
| Sierra_Chart Engineering - Posts: 21319 |
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Activation is immediate.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-17 01:42:48] |
| User591661 - Posts: 5 |
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What's your conjecture for the issue or a failure to do X on my end? I restarted Sierra, reconnected to the data feed, etc. Doesn't really matter at this point, but sort of interested notwithstanding for technical know-how.
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| [2023-07-17 06:28:43] |
| Sierra_Chart Engineering - Posts: 21319 |
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We cannot answer this question. We can only work with what is known at the current moment.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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