Home >> Support Board

Support Board

Date/Time: Fri, 19 Apr 2024 04:29:56 +0000

How to Post a Message for Support

data feed

View Count: 1459

[2014-07-02 16:10:31] #1 [Go To First Post]
User89188 - Posts: 20
I just signed up for a data feed from SC .I need it for eminis futures so I signed up for the 3.25 exchange fees.I put in SC historial data under global settings and it doesn't work.what should I do?

[2014-07-02 16:23:09] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What do you mean by "doesn't work"? This is not specific enough for us to help with. Furthermore, if you require real-time CME data, this requires a trading account as explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#CME You are able to get historical data for the CME markets without using the Sierra Chart Real-time and Historical Exchange Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-02 16:46:54] #3 [Go To First Post]
User89188 - Posts: 20
I logged on my ameritrade account but I am not getting updated emini quotes

[2014-07-02 16:47:49] #4 [Go To First Post]
User89188 - Posts: 20
my ameritrade is connected to sierra but no quotes yet

[2014-07-02 16:52:15] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Does your Ameritrade account have at least 500 USD in it? If so, then provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-02 17:14:07] #6 [Go To First Post]
User89188 - Posts: 20
yes it does

[2014-07-02 17:16:42] #7 [Go To First Post]
User89188 - Posts: 20
I have over 500 in the account but only 8 dollars currently available for trading

[2014-07-02 17:47:16] #8 [Go To First Post]
User89188 - Posts: 20
what Ican I do?

[2014-07-02 18:03:26] #9 [Go To First Post]
User89188 - Posts: 20
why is this taking so long? I am wasting my whole day waiting for help

[2014-07-02 19:43:27] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to see the Message Log. We did previously request that. Here are the instructions to provide it: https://www.sierrachart.com/index.php?page=PostingInformation.php#log If the problem has to do with the account balance, then you would need to add enough available funds to your Ameritrade account so it is at least 500. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-02 23:56:25] #11 [Go To First Post]
User89188 - Posts: 20
Software version: 1156 \| 2014-07-02 19:54:04 Usage end date: 2014-09-29 \| 2014-07-02 19:54:04 Enabled for: Advanced Features. \| 2014-07-02 19:54:04 Enabled for: Advanced Features 2. \| 2014-07-02 19:54:04 Enabled for: Sierra Chart Historical Data Service. \| 2014-07-02 19:54:04 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2014-07-02 19:54:04 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. \| 2014-07-02 19:54:04 Received 1 data feed usernames. \| 2014-07-02 19:54:04 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-07-02 19:54:04 Active service: TD Ameritrade \| 2014-07-02 19:54:04 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-07-02 19:54:04 2014-07-02 16:54:04 Local computer clock time \| 2014-07-02 19:54:04 2014-07-02 23:54:04 GMT time \| 2014-07-02 19:54:04 2014-07-02 19:54:04 Time zone adjusted time \| 2014-07-02 19:54:04 Time difference to server time: 7 seconds. \| 2014-07-02 19:54:04 Program path: C:\SierraChart\ \| 2014-07-02 19:54:04 Data Files path: C:\SierraChart\Data\ \| 2014-07-02 19:54:04 OS Version Number: 6.2 \| 2014-07-02 19:54:04 Checking for new symbol settings for tda \| 2014-07-02 19:54:04 Symbol settings are up-to-date for tda \| 2014-07-02 19:54:04 TD Ameritrade: Connecting. \| 2014-07-02 19:54:09 Logging in... (Step 1 of 3) \| 2014-07-02 19:54:09 TD Ameritrade: Authorized for streamer data. \| 2014-07-02 19:54:09 TD Ameritrade: Getting streamer information. (Step 2 of 3) \| 2014-07-02 19:54:09 TD Ameritrade: Requesting message key for account activity streamer (Step 3 of 3) \| 2014-07-02 19:54:10 TD Ameritrade: Requesting account balance data. Connection will be complete once received. \| 2014-07-02 19:54:10 TD Ameritrade: Connected. \| 2014-07-02 19:54:10 Error loading custom studies DLL: C:\SierraChart\Data\RunningVwapBands.dll. Windows error code 126: The specified module could not be found. \| 2014-07-02 19:54:50 Error loading custom studies DLL: C:\SierraChart\Data\RunningVwapBands.dll. Windows error code 126: The specified module could not be found. \| 2014-07-02 19:54:50 Error loading custom studies DLL: C:\SierraChart\Data\RunningVwapBands.dll. Windows error code 126: The specified module could not be found. \| 2014-07-02 19:54:50 TD Ameritrade - Starting real-time market data updates for: @ES#. ID: 1 \| 2014-07-02 19:54:51 HD Request # 2 - Downloading Intraday chart data for @ES# to the file @ES#.scid. Service: tda \| 2014-07-02 19:54:51 HD Request # 2 - Download start Date-Time: 2014-06-27 16:13:43.0 \| 2014-07-02 19:54:51 HD Request # 2 - Requesting 5 days of historical Minute data. \| 2014-07-02 19:54:51 TD Ameritrade - Starting real-time market data updates for: TICK.Z. ID: 2 \| 2014-07-02 19:54:51 TD Ameritrade - Starting real-time market data updates for: JINT.Z. ID: 3 \| 2014-07-02 19:54:51 HD Request # 2 - Error downloading historical Intraday data for @ES#. Data acquisition failed for 1 of 1 requests.Error retrieving data. \| 2014-07-02 19:54:51 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for @ES# \| 2014-07-02 19:54:51 HD Request # 2 - Intraday download COMPLETE for @ES#. Completion time: 0s \| 2014-07-02 19:54:51 Real-time Intraday chart data file updates started for @ES# \| 2014-07-02 19:54:51 HD Request # 3 - Downloading Intraday chart data for tick.Z to the file tick.Z.scid. Service: tda \| 2014-07-02 19:54:51 HD Request # 3 - Download start Date-Time: 2014-06-27 16:05:00.0 \| 2014-07-02 19:54:51 HD Request # 3 - Requesting 5 days of historical Minute data. \| 2014-07-02 19:54:51 HD Request # 3 - Error downloading historical Intraday data for tick.Z. Data acquisition failed for 1 of 1 requests.Error retrieving data. \| 2014-07-02 19:54:51 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for tick.Z \| 2014-07-02 19:54:51 HD Request # 3 - Intraday download COMPLETE for tick.Z. Completion time: 0s \| 2014-07-02 19:54:51 Real-time Intraday chart data file updates started for TICK.Z \| 2014-07-02 19:54:51 HD Request # 4 - Downloading Intraday chart data for jint.Z to the file jint.Z.scid. Service: tda \| 2014-07-02 19:54:51 HD Request # 4 - Download start Date-Time: 2014-06-27 16:05:00.0 \| 2014-07-02 19:54:51 HD Request # 4 - Requesting 5 days of historical Minute data. \| 2014-07-02 19:54:51 HD Request # 4 - Error downloading historical Intraday data for jint.Z. Data acquisition failed for 1 of 1 requests.Error retrieving data. \| 2014-07-02 19:54:52 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for jint.Z \| 2014-07-02 19:54:52 HD Request # 4 - Intraday download COMPLETE for jint.Z. Completion time: 1s \| 2014-07-02 19:54:52 Real-time Intraday chart data file updates started for JINT.Z \| 2014-07-02 19:54:52 Chart #18 has tagged chart #14 for full recalculation. Chartbook: ES dash.cht \| 2014-07-02 19:54:52 TD Ameritrade: Streamer request #11 sent. \| 2014-07-02 19:54:52 TDA Streamer Server Response: STREAMER_SERVER_ID. Additional text: 03-1 \| 2014-07-02 19:54:52 Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES dash.cht \| 2014-07-02 19:54:52 Error loading custom studies DLL: C:\SierraChart\Data\RunningVwapBands.dll. Windows error code 126: The specified module could not be found. \| 2014-07-02 19:55:08 Error loading custom studies DLL: C:\SierraChart\Data\RunningVwapBands.dll. Windows error code 126: The specified module could not be found. \| 2014-07-02 19:55:08 Error loading custom studies DLL: C:\SierraChart\Data\RunningVwapBands.dll. Windows error code 126: The specified module could not be found. \| 2014-07-02 19:55:08 Error loading custom studies DLL: C:\SierraChart\Data\RunningVwapBands.dll. Windows error code 126: The specified module could not be found. \| 2014-07-02 19:55:08 Error loading custom studies DLL: C:\SierraChart\Data\RunningVwapBands.dll. Windows error code 126: The specified module could not be found. \| 2014-07-02 19:55:08 Error loading custom studies DLL: C:\SierraChart\Data\RunningVwapBands.dll. Windows error code 126: The specified module could not be found. \| 2014-07-02 19:55:08

[2014-07-02 23:56:51] #12 [Go To First Post]
User89188 - Posts: 20
That is my message log.Can you help me.Walter

[2014-07-03 00:15:30] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see what the problem is. You need to use the correct symbols which correspond to TD Ameritrade. Select File >> Find Symbol. Open a new chart using the future symbols listed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: