Support Board
Date/Time: Fri, 18 Jul 2025 10:14:11 +0000
cqg "session about to be closed"
View Count: 317
| [2023-06-05 18:33:21] |
| cadillac79 - Posts: 5 |
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Dear madam, dear sir I have no question. I just would like to share this puzzling experience with you that could be useful in case it starts again with someone else. I summarize: While I had not touched anything and especially not the password of cqg in sierrachart, the message log of sierra saying that "my cqg session was going to end" appeared Saturday morning without further explanation (??? ). The same day I went to see, by any chance, on the cqg web site to find any information there, but it was impossible to log in with the connection information that my brooker gave me. I then successfully changed the password of cqg on their website but still impossible to login to their site (???). this morning (still no data feed) another sierra log message appeared when opening sierra, telling me that the cqg web API password in sierra is not the right one (??- i did not change it). Just in case this evening, I then entered the new password of cqg and everything seems to be back to normal. In the end, I don't understand why my cqg session of sierra was "about to be closed" (maybe just have to wait?). Hoping it doesn't happen again. I hope that this experience can help, if necessary, others persons. best regards |
| [2023-06-06 13:30:18] |
| John - SC Support - Posts: 40963 |
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The following link has a number of messages that we see from CQG. The most common is "Logon has been disabled". CQG Trading Platform Service: Common Error Messages If you happen to get this again, please take a screenshot, or get us the line from your Message Log, as you have us curious as to what it might be about. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-06 13:30:35
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