Support Board
Date/Time: Sun, 25 May 2025 08:50:38 +0000
Trying to set my denali number of systems to two
View Count: 373
| [2023-06-05 08:04:57] |
| ernie Suarez - Posts: 6 |
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Hi There, I am trying to set my Denali exchange data feed to two computers but whenever I am trying to confirm it, it is giving me an error. (At least one exchange which is active, is not enabled for renewal) Kindly please help me with this. I only need the CME with Market Depth for non-professional Trading accounts for two computers. Thank you. |
| [2023-06-05 15:22:38] |
| John - SC Support - Posts: 40015 |
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One of the things you have to keep in mind is that when you set the Number of Systems to 2, this will apply to ALL of the exchanges you have active with the Denali Exchange Data Feed. Right now, even though it is "deactivated" you still are getting data for the EUREX exchange. This is why you are getting the message about having an active exchange not set for renewal (that is what Deactivated really does). Therefore, we need to know what you want to do. You can either "activate" the EUREX exchange, then set the "Number of Systems" to 2 and pay the extra exchange fees for EUREX and the other exchanges you have (then deactivate the EUREX exchange if you do not want it for next month). Or you can wait until next month to set the Number of Systems to 2, when the EUREX will actually be deactivated. Or, if you do not need the EUREX data any longer, then let us know and we can deactivate it for you immediately (meaning you will no longer get any real-time data for EUREX starting immediately), then you can set the "Number of Systems" to 2 and it will only be for the other exchanges you have activated. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-05 15:50:00] |
| ernie Suarez - Posts: 6 |
|
Hi There, Thank you for looking into this. I only need the CME non pro and not the others. If you can facilitate this, that would be great. I am willing to pay this now rather than wait next month. I am okay if you deactivate the eurex starting today. Ernie Date Time Of Last Edit: 2023-06-05 15:52:10
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| [2023-06-05 16:35:32] |
| John - SC Support - Posts: 40015 |
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We have cancelled the EUREX exchange for your account, so you can no longer get real-time data from us. You should be able to set the number of systems to 2 at this time. Please go ahead and make the change when you want. If you have an issue, let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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