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Date/Time: Thu, 28 Mar 2024 10:48:28 +0000



HMDS query returned no data

View Count: 4068

[2014-06-26 21:37:24]
trader1 - Posts: 128
Hi,
I am requesting valid symbols but Sierra Chart keeps getting hung up and returning the following message type:

HD Request # 13 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-12-23 16:22:45 for SPY-OPT-20140627-197-C-SMART-100-USD | 2014-06-26 17:32:45
HD Request # 13 - Message from IB: Historical Market Data Service error message:HMDS query returned no data: SPY 140627C00197000@SMART Trades. IB Error Code: 162. Request ID: 13. | 2014-06-26 17:32:45

Can you please tell me how to correct this?

Everything was working fine until I upgraded to the latest build over the weekend.

Sierra Chart: v 1149
IB version: 945.2

Thanks.
[2014-06-26 21:50:48]
trader1 - Posts: 128
BTW, this is not a pacing violation.
[2014-06-26 21:57:06]
Sierra Chart Engineering - Posts: 104368
You need to reduce the Global Settings >> Data/Trade Service Settings >>Maximum Historical Intraday Days to Download to 15.

After that re-download the data in the chart with Edit >>Delete All Data and Download.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-06-26 21:57:23
[2014-06-26 22:44:36]
trader1 - Posts: 128
Hi,
Thanks for the quick response. I think that is going to solve it. Are the 15 days trading days or calendar days?
[2014-06-26 23:01:53]
Sierra Chart Engineering - Posts: 104368
These are calendar days.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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