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Date/Time: Fri, 19 Apr 2024 15:49:40 +0000

How to Post a Message for Support

Data Feed

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[2023-05-08 17:24:43] #1 [Go To First Post]
heyhey - Posts: 11
Hello, Just started using sierra charts again and it seems the data feeds have changed, I paid for the base advanced package 5 as I use to but it seems I can't get the data I need, can I please change packages or get the data I need for US Equities please Regards

[2023-05-08 19:21:49] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14013
You will need service Package 10 or 11. To change this package , instructions are below. And you need to activate US Equities Consolidated Tape here and complete agreements: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#USEquities ---- To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-08 19:22:07

[2023-05-09 10:57:10] #3 [Go To First Post]
heyhey - Posts: 11
Ok thanks for the reply, so far I have updated the new service package and I'm trying to sign all the agreements so I can activate the new data feed but it won't let me sign the CME Non-professional Certification and the Uniform Subscriber Agreement, I really just want US Equities as I won't be trading any futures. Any help????

[2023-05-09 11:00:56] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14013
You only need to sign this agreement: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_STOCKS Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-09 11:01:00

[2023-05-09 11:07:59] #5 [Go To First Post]
heyhey - Posts: 11
When I click that link it just opens the agreement page, which data feed do I need for us equities?

[2023-05-09 11:23:43] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14013
You must complete that agreement. You cannot access the real-time data without completing it. It is required. Once that is done, you can activate US Equities Consolidated Tape here for 10 USD: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedSTOCKS Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-09 13:39:16] #7 [Go To First Post]
heyhey - Posts: 11
How do I re-sign an agreement? I selected the wrong option and need to re-sign? thanks

[2023-05-09 16:14:03] #8 [Go To First Post]
John - SC Support - Posts: 30956
You need to fill out the agreement again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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