Support Board
Date/Time: Tue, 04 Nov 2025 20:52:27 +0000
Missing data for the time when SC is not open on PC
View Count: 438
| [2023-04-26 16:19:30] |
| Ace21base - Posts: 2 |
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Hello, since yesterday I am experiencing missing data when my Sierra Chart app is closed on my PC. ex: If I close it at 9am and reopen at 11am, it does not show any data from those 2 hours. I have denali feed and symbols are correct too. esm3.cme for /es. Please help me resolve this issue.
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| [2023-04-26 17:36:35] |
| Sierra_Chart Engineering - Posts: 21309 |
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You are using Rithmic and this has been a known issue with Rithmic. Issues with historical data. Refer to: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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