Support Board
Date/Time: Tue, 04 Nov 2025 15:12:58 +0000
Not Enabled on Package Error
View Count: 689
| [2023-04-11 09:49:09] |
| SamGeorgev - Posts: 19 |
|
Hello, I trade evaluation accounts for APEX and SC suddenly stopped working. The Rithmic account is active as I can still execute orders via its app. Please find screenshot with the error message. Thanks in advance. |
 SC fault.jpg / V - Attached On 2023-04-11 09:48:31 UTC - Size: 359.67 KB - 210 views |
| [2023-04-11 10:12:26] |
| Sierra_Chart Engineering - Posts: 21301 |
|
You need to update Sierra Chart to the latest version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-11 10:12:48
|
| [2023-04-11 10:18:04] |
| SamGeorgev - Posts: 19 |
|
thanks for the quick responce. Just tried downloading current version but without success. The same error appears on the prerelease version as well. Picture attached
|
| SC fault 2.jpg / V - Attached On 2023-04-11 10:16:53 UTC - Size: 278.59 KB - 209 views |
| [2023-04-11 11:32:22] |
| Sierra_Chart Engineering - Posts: 21301 |
|
Looks like a network firewall in your system is blocking the connection. Try updating using the installer from here: https://download2.sierrachart.com/downloads/SierraChartFileDownloader.exe Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-11 11:32:35
|
| [2023-04-11 13:06:19] |
| SamGeorgev - Posts: 19 |
|
Thanks a lot, it was indeed the firewall. All sorted
|
To post a message in this thread, you need to log in with your Sierra Chart account: