Support Board
Date/Time: Tue, 04 Nov 2025 11:00:17 +0000
Fees
View Count: 413
|   [2023-04-05 01:28:35]     |  
| User143681 - Posts: 46 | 
| 
                Hello, the current subscribed service is  Sierra Chart Usage Time at Service Package 11 - Integrated Advanced. Denali - Activated Exchange: fairx_exchange.data - always active Active until: 2023-08-24 23:59:59 UTC. Please explain the purpose for the additional 11.50 charge for Denali - CME with Market Depth for non-professional Trading accounts. Thought package 11 includes Denali - CME with Market Depth for non-professional Trading accounts. Historical data is also required.  | 
        
|   [2023-04-05 08:14:12]     |  
| Sierra_Chart Engineering - Posts: 21299 | 
| 
                This is an exchange fee paid to the exchange: Please explain the purpose for the additional 11.50 charge for Denali - CME with Market Depth for non-professional Trading accounts. Refer to: Is Historical and Real-time Data Included? Sierra Chart Support - Engineering Level  Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing  | 
        
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