Support Board
Date/Time: Mon, 03 Nov 2025 23:26:08 +0000
CHARTS DISPLAT STALLED SINCE FRIDAY 17 TH MARCH
View Count: 443
| [2023-03-21 18:15:16] |
| User323363 - Posts: 1 |
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I renewed my intermediate subscription a few days ago and my charts have fully refused to dowload any additional data after 17th kindly assist i have spent two days trying to figure out what could be the problem with no success
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| [2023-03-21 18:15:56] |
| Sierra_Chart Engineering - Posts: 21297 |
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We first want you to refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart However, just as important we see you are using Rithmic, therefore refer to: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-21 18:16:38
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| [2023-03-21 22:12:23] |
| John - SC Support - Posts: 42737 |
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Also, the major instruments on the CME Group rolled over last Friday, so if you are still looking at charts for the H Contract for the ES (for example) then you will want to update them to the M contract. The easiest way to do this is to select Chart >> Perform Futures Symbol Rollover. Refer to the following: Chart Menu: Perform Futures Symbol Rollover (Chart menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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