Support Board
Date/Time: Mon, 03 Nov 2025 23:26:06 +0000
Missing Profiles
View Count: 413
| [2023-03-21 13:53:18] |
| TGoody - Posts: 6 |
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Good morning! I've been having an issue for a few days now with my profiles not showing up on my TPO chart. See attached screenshot. I've tried resetting the app and deleting/re-downloading data a few times with no luck. What do I need to do next to resolve the issue? Thanks! |
 Screenshot 2023-03-21 064921.png / V - Attached On 2023-03-21 13:51:41 UTC - Size: 49.33 KB - 111 views |
| [2023-03-21 14:26:51] |
| Sierra_Chart Engineering - Posts: 21297 |
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We need to change your Service Package from 10 to 11 which includes TPO charts. Would you like us to do that?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-21 17:05:33] |
| TGoody - Posts: 6 |
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That would be great. Thank you. Is this a new service requirement? Any reason why it was working with my 10 package prior to this?
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| [2023-03-21 19:27:06] |
| Sierra_Chart Engineering - Posts: 21297 |
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We apologize for the delay. This is now done. Service Package 11 is required for TPO Profile Charts. It is a higher price at 46 USD per month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-21 20:30:06] |
| TGoody - Posts: 6 |
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Thanks so much!
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