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Date/Time: Thu, 18 Apr 2024 01:54:42 +0000



can't access historical charts for nq, es, ym

View Count: 1988

[2013-05-01 19:39:54]
User42397 - Posts: 19
I am at the end of my rope on this. I have never been able to access duialy histopriocal charts for nasdaq, s&p, djia, or any other stock index. I can do other commodities fine. I enter cl and up comes years worth of daily data for crude. I enter gc and up comes gold. I enter nq and I get a red box on the screen that says "operation failed". What am I doing wrong?
[2013-05-01 19:53:30]
Sierra Chart Engineering - Posts: 104368
Are you opening the charts through File >> Find Symbol?

After opening one of the charts, post a copy of the Message Log, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-05-01 20:57:19]
User42397 - Posts: 19
When I go to Find >> Symbol, it will let me input monthly (or in this case, quarterly) symbols, but how do I input the historic generic symbol to get historic data?
[2013-05-01 21:11:10]
Sierra Chart Engineering - Posts: 104368
Do you mean Continuous Futures Contract symbols?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-05-01 21:33:58]
User42397 - Posts: 19
Yes.
[2013-05-01 21:41:14]
Sierra Chart Engineering - Posts: 104368
Open one of the charts you are not getting any data for and post a copy of the Message Log as previously requested.

For information about Continuous Futures Contract charts, refer to:
http://www.sierrachart.com/index.php?l=doc/doc_ContinuousFuturesContractCharts.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-05-01 21:41:49
[2013-05-01 22:02:16]
User42397 - Posts: 19
not sure how that last post got on there. I sent it the data via the message log. Did it get to you?
[2013-05-01 22:33:15]
Sierra Chart Engineering - Posts: 104368
You are getting HTTP connection errors. Please refer to the Login Problems section here:
http://www.sierrachart.com/index.php?l=doc/LoginInstructions.php#LoginProblems

All of the information given their applies to HTTP errors in general in Sierra Chart.

Most likely Internet Explorer is set to Work Offline or a third-party firewall is blocking the connection.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-05-01 22:34:07

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