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Direct MessagesDate/Time: Fri, 19 Apr 2024 18:53:31 +0000
TeleTrader Datafeed for HK & Singapore
View Count: 1513
| [2014-06-16 16:30:48] |
| ymlee - Posts: 23 |
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I am running a trial version of TeleTrader data feed for Asian stock market. I couldn't find HK & Singapore stock market, should I refer to SC or TeleTrader? |
| [2014-06-16 18:23:02] |
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We will check on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-16 18:39:51] |
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Could you contact TeleTrader and ask them to make sure that your TeleTrader account has access to the HK & Singapore stock markets.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-18 16:42:07] |
| ymlee - Posts: 23 |
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Thanks for your kind supports. I settled the issue by upgrade to latest pre-release version. But I found another new issue, SMA100 seem didn't calculate correctly. I realized that TeleTrader does have some bad tick, but those few bad tick shouldn't made SMA100 run out so much. Attachment is my current charting software with SMA100, it is a lot smoother. (which I want to drop it long ago... I am using it until now because I couldn't get Asian stock market datafeed for Sierrachart) If you need a copy of daily data of this chart, please let me know. |
 SierraChart.png / V - Attached On 2014-06-18 16:29:24 UTC - Size: 105.28 KB - 373 views My Current Charting Software.png / V - Attached On 2014-06-18 16:32:20 UTC - Size: 68.2 KB - 383 views |
| [2014-06-18 16:55:32] |
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Make sure the Scale Range for the Moving Average study is set to Automatic and also for the chart as well. Here is the documentation for the Scale settings: http://www.sierrachart.com/index.php?l=doc/doc_Scaling.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-18 17:49:40] |
| ymlee - Posts: 23 |
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All setting is Automatic, but still same. |
| [2014-06-18 22:36:55] |
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Can you please attach the Historical Daily data file for that symbol of the chart, to this thread. You can see the file when you select File >>New/Open Historical Chart. Here are the instructions to attach a file: https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-19 05:25:54] |
| ymlee - Posts: 23 |
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Here is the daily data file. Date Time Of Last Edit: 2014-06-19 10:05:31
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Private File |
| [2014-06-19 10:04:51] |
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We see the problem. Go to Edit >> Edit Data-Historical Chart. You will notice that sometimes the close price is 0. This is throwing off the calculations. Go to the Moving Average study and set the Input Data input to High Low Average (HL Avg). You probably should contact TeleTrader and see why they are providing 0 sometimes for the closing price of a daily bar. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-19 10:06:00
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| [2014-06-20 08:33:53] |
| ymlee - Posts: 23 |
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I am having another new problem regarding data feed from TeleTrader, the same Close price keep repeating starting from date 2010-05-20 onward for all stock. This is newly happen, before that is ok. |
Attachment Deleted.  1068.S.HONGKONGSE.dly - Attached On 2014-06-20 08:29:48 UTC - Size: 91.8 KB - 381 views 1072.S.HONGKONGSE.dly - Attached On 2014-06-20 08:31:19 UTC - Size: 91.07 KB - 374 views |
| [2014-06-20 09:01:16] |
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We have verified this is an issue on the TeleTrader side and we have contacted them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-24 20:31:36] |
| ymlee - Posts: 23 |
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Did TeleTrader solve the problem?
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| [2014-06-24 20:37:00] |
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We have not heard anything back from TeleTrader about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-26 05:38:24] |
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We have heard from TeleTrader. They had a question about this. They did not know what the symbol was and we told them what it was. We expect they will resolve the problem soon.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-26 20:56:05] |
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TeleTrader has said that we need to ignore the Settlement price with the historical data for stocks and instead use the Close price. So we will do that in the next release. This will be coming out today and this will solve the problem. After updating you will need to re-download the data in the Historical charts which do not have correct prices, by going to the chart and selecting Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-26 20:57:23
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| [2014-06-26 21:10:41] |
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However, clearly this is an issue on the TeleTrader side and we should not have to change anything in our code. This does not make any sense. They are clearly are providing incorrect settlement price values. And we should not have to be checking the security type and determine whether the settlement price should be used or not. This should all be managed on the TeleTrader side. There should only be a close price value and we just use that and they should set that properly. The previous logic is that if the Settlement price is nonzero we use it , otherwise we use the Close price. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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