Login Page - Create Account

Support Board


Date/Time: Fri, 29 Mar 2024 00:18:29 +0000



Error downloading historical Daily data for GFC.P.DX

View Count: 266

[2023-03-08 19:39:55]
User393368 - Posts: 12
Hello,

Everything was working fine for years. Since I've renewed a few days ago, I get this error message :

HD Request # 6005 | Error downloading historical Daily data for GFC.P.DX. Error: user is not authorized to execute query for one or more of the specified symbols | 2023-03-08 19:30:45.644

I get this for lots of symbols :
GFC.P.DX
ADP.P.DX
GFC.P.DX
IPN.P.DX
...

It's working well in Intraday, but not for the Historical Daily charts.

Did I forget to reactivate something on my side ?

Regards,
[2023-03-09 09:53:20]
Sierra_Chart Engineering - Posts: 13611
What exchange are these symbols for?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-03-09 09:53:38
[2023-03-09 10:24:35]
User393368 - Posts: 12
Euronext, they are europeans, mainly French action. I think the "P" stands for Paris.
[2023-03-10 09:09:12]
Sierra_Chart Engineering - Posts: 13611
We are contacting our data provider about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-03-13 09:38:34]
Sierra_Chart Engineering - Posts: 13611
We have resolved this problem for your account. Next time do not activate this data feed:

https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-03-27 08:12:18]
User393368 - Posts: 12
Hello,

I can confirm that I can connect, and I receive historical and intra day charts.

But none of them are are updating in real times.

I need to click on "Delete and Download data" to receive the last updates.

For example :
BNP.P.DX but its the same for all charts that I have open.

I've been using the "old" sierra charts exchange for years with success.

Are you sure those symbols are working with the new feed ?

Regards
[2023-03-27 08:55:59]
Sierra_Chart Engineering - Posts: 13611
There is no longer real-time data or delayed streaming data available for these exchanges and it will not be offered.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account