Login Page - Create Account

Support Board


Date/Time: Fri, 29 Mar 2024 09:49:16 +0000



Re: Cannot use Numbers Bar Study

View Count: 217

[2023-03-06 17:58:15]
Powergem - Posts: 1
Hi I have recently subscribed to Package 10 of Sierra Charts Dinali Data feed. However despite my free trial expiring & despite making a $36 payment until the end of March I have an issue, as soon as I add the Numbers Bar study my charts go blank to a black screen (no candles showing) but when I delete the Numbers Bar study the chart restores back to normal (using Forex major pairs).

The Message Log doesn't help much either as it just shows "to restore charts remove Numbers Bar study". As my last attempt I have decided to contact support via this ticket but I am more or less in the mind of cancelling subscription & finding an alternative provider who's charts work as well as having a better & a more live support option as well as having an easier to use website.

Just to be precise the Numbers Bar Study worked while I was on my free tiral but as soon as renewing to paid Package 10 Subscription & the Numbers Bar study is not working. I have signed the Dinali Data Feed agreements etc... & I am using the major Forex pair symbols. My Acc Username is Powergem & I am sending a copy of the Message Log which hopefully shows the issue which you guys might be able to understand. I have also tried many things stated in the support section of the website like set the tick size to 1 & using intraday charts & few more but contacting you after over 1 week of failures. Please Help.

Much Appreciated in Advance
Thank You
Regards Mr Sukhdev SIngh
Email: powergemelectrical456@gmail.com
Acc Username: Powergem

START OF MESSAGE LOG
Reading Internal Order ID file. | 2023-03-04 11:15:12.594
Reading Trade Orders file. | 2023-03-04 11:15:12.677
Reading Trade Positions file. | 2023-03-04 11:15:12.689
Reading Trade Account Data files. | 2023-03-04 11:15:12.693
Software version: 2480 64-bit | 2023-03-04 11:15:12.697
Primary Thread ID: 6608 | 2023-03-04 11:15:12.697
Usage end date: 2023-03-30 | 2023-03-04 11:15:12.697
Enabled for: Sierra Chart Historical Data Service. | 2023-03-04 11:15:12.697
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-03-04 11:15:12.697
Enabled for: Delayed Denali Exchange Data Feed. | 2023-03-04 11:15:12.697
Enabled for exchange2: fairx_exchange.data | 2023-03-04 11:15:12.697
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-03-04 11:15:12.697
Current selected Data/Trading service: SC Data - All Services | 2023-03-04 11:15:12.697
Custom symbol settings values: enabled | 2023-03-04 11:15:12.697
Chart Update Interval: 500 | 2023-03-04 11:15:12.697
Intraday Data Storage Time Unit: 0 | 2023-03-04 11:15:12.697
Time Zone: +00:00:00 (UTC+00) | 2023-03-04 11:15:12.697
2023-03-04 11:15:12 Local computer time in UTC | 2023-03-04 11:15:12.697
2023-03-04 11:15:12 Local computer time in SC Time Zone | 2023-03-04 11:15:12.697
2023-03-04 11:15:11 Server time in UTC | 2023-03-04 11:15:12.697
Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-03-04 11:15:12.697
Program path: C:\SierraChart\ | 2023-03-04 11:15:12.697
Data Files path: C:\SierraChart\Data\ | 2023-03-04 11:15:12.697
OS Version Number: 10.0 | 2023-03-04 11:15:12.697
Locale Setting: C | 2023-03-04 11:15:12.697
Allowed protected custom studies: | 2023-03-04 11:15:12.697
Crash reporter started: true | 2023-03-04 11:15:12.697

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-03-04 11:15:12.715
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-03-04 11:15:12.773
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-03-04 11:15:12.819
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-03-04 11:15:12.819
Received 5 login tokens. | 2023-03-04 11:15:12.885
Symbol settings MD5 received. Request ID: 1. | 2023-03-04 11:15:14.370
Symbol settings are up-to-date for scdataallservices. | 2023-03-04 11:15:14.370
Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht | 2023-03-04 11:15:17.069

SC Data - All Services | Connected to server complete. | 2023-03-04 11:15:19.091
Triggering next historical data download in queue. | 2023-03-04 11:15:19.091
Triggering next historical data download in queue. | 2023-03-04 11:15:19.091
Triggering next historical data download in queue. | 2023-03-04 11:15:19.091
Triggering next historical data download in queue. | 2023-03-04 11:15:19.091
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-03-04 11:15:19.092
No download requests in the queue to start downloads for. | 2023-03-04 11:15:19.093
No download requests in the queue to start downloads for. | 2023-03-04 11:15:19.094
No download requests in the queue to start downloads for. | 2023-03-04 11:15:19.095
No download requests in the queue to start downloads for. | 2023-03-04 11:15:19.095
EURUSD 1 Min #1 | Reloading chart. | 2023-03-04 11:19:21.371
Using Bid/Ask average for last trade price for EURUSD | 2023-03-04 11:19:21.887
Using symbol data fast lookup vector | 2023-03-04 11:19:21.887
SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 1 Service code: fxcm | 2023-03-04 11:19:21.887
SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2023-03-04 11:19:21.887
SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 1 | 2023-03-04 11:19:21.888
Starting DelayedDownloadMonitoringTimer | 2023-03-04 11:19:21.888
Starting HDTimeoutTimer | 2023-03-04 11:19:21.888
Added historical Intraday data request for EURUSD to the queue. | 2023-03-04 11:19:21.888
Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-03-04 11:19:21.888
Triggering next historical data download in queue. | 2023-03-04 11:19:21.888
Delaying start of download for EURUSD. | 2023-03-04 11:19:21.889
DTC Client socket (1) | Creating socket. | 2023-03-04 11:19:21.927
DTC Client socket (1) | New receive buffer size: 5242880 | 2023-03-04 11:19:21.927
DTC Client socket (1) | Connecting to IP: 142.215.18.102. | 2023-03-04 11:19:21.927
SC DTC Data with Market Depth | Network connection to server complete. | 2023-03-04 11:19:22.028
SC DTC Data with Market Depth | Starting socket receive thread. | 2023-03-04 11:19:22.028
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2023-03-04 11:19:22.029
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2023-03-04 11:19:22.160
SC DTC Data with Market Depth | Sending logon request message. | 2023-03-04 11:19:22.160
SC DTC Data with Market Depth | Received logon response. | 2023-03-04 11:19:22.894
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2023-03-04 11:19:22.894
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2023-03-04 11:19:22.894
SC DTC Data with Market Depth | Successfully connected. | 2023-03-04 11:19:22.894
SC DTC Data with Market Depth | Trading is not supported. | 2023-03-04 11:19:22.894
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2023-03-04 11:19:22.894
SC DTC Data with Market Depth | Real-time data for symbol EURUSD is currently unavailable. | 2023-03-04 11:19:23.100
SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2023-03-04 11:19:23.101
HD Request # 1 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2023-03-04 11:19:28.904
HD Request # 1 | Download start date-time: 2022-11-09 17:38:13.000000. File last date-time: 2022-11-09 17:38:13.576000 | 2023-03-04 11:19:28.906
HD Request # 1 | Using server: ds4.sierracharts.com port 10150 | 2023-03-04 11:19:28.906
Socket (2) | Creating socket. | 2023-03-04 11:19:28.906
Socket (2) | New receive buffer size: 5242880 | 2023-03-04 11:19:28.906
Socket (2) | Connecting to IP: 142.215.18.102. | 2023-03-04 11:19:28.906
HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-03-04 11:19:29.117
HD Request # 1 | Sending historical data logon request message. | 2023-03-04 11:19:29.117
HD Request # 1 | Requesting Intraday data. Start date-time: 2022-11-09 17:38:13. Record interval: 0. Symbol: EURUSD | 2023-03-04 11:19:29.733
HD Request # 1 | Decompressing data. | 2023-03-04 11:19:29.834
HD Request # 1 | Receiving Intraday data for EURUSD starting at 2022-11-09 17:38:13.210000 | 2023-03-04 11:19:30.160
HD Request # 1 | Timestamp of first Intraday data file record written: 2022-11-09 17:38:13.581000. | 2023-03-04 11:19:30.531
Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-03-04 11:21:22.593 *
Numbers Bars | To restore the chart, remove this study. | 2023-03-04 11:21:22.593 *
EURUSD[M] 1 Min #1 | Reloading chart. | 2023-03-04 11:21:22.986
Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-03-04 11:21:26.478 *
Numbers Bars | To restore the chart, remove this study. | 2023-03-04 11:21:26.478 *
Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-03-04 11:21:26.503 *
Numbers Bars | To restore the chart, remove this study. | 2023-03-04 11:21:26.503 *
Socket (2) | CloseSocket call. | 2023-03-04 11:21:57.069
Historical data download thread signaled to stop. | 2023-03-04 11:21:57.069
Socket (2) | Shutdown started. Waiting for graceful close. | 2023-03-04 11:21:57.070
HD Request # 1 | Received 26912614 Intraday data records from 2022-11-09 17:38:13.210000 to 2023-03-03 21:58:56.938000 (114.2 days) and wrote 26912610 records for EURUSD | 2023-03-04 11:21:57.070
HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2023-03-03 21:58:56.938000 | 2023-03-04 11:21:57.076
HD Request # 1 | Completion time: 2m 29s. | 2023-03-04 11:21:57.076
HD Request # 1 | Intraday data download complete for EURUSD. Unique request ID: 1 | 2023-03-04 11:21:57.076
Removing historical data download ID 1. | 2023-03-04 11:21:57.076
Real-time Intraday chart data file updates started for EURUSD | 2023-03-04 11:21:57.076
Intraday chart data file opened for EURUSD | 2023-03-04 11:21:57.076
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-03-04 11:21:57.076

Triggering next historical data download in queue. | 2023-03-04 11:21:57.076
No download requests in the queue to start downloads for. | 2023-03-04 11:21:57.076
Socket (2) | Socket gracefully closed by remote side. | 2023-03-04 11:21:57.169
Socket (2) | Closed. | 2023-03-04 11:21:57.169
[2023-03-06 21:26:52]
John - SC Support - Posts: 30444
Package 10 does not have support for the Numbers Bars study. You need to be on Package 11 (Integrated Advanced). Refer to the information at the following link:
Description of Service Packages and Pricing: Integrated Sierra Chart with Advanced Features (Service Package 11)

To change your package follow these instructions:

To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to.

When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time.

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account