Login Page - Create Account

Support Board


Date/Time: Tue, 06 Dec 2022 07:59:20 +0000



Bitcoin Data Service issues

View Count: 987

[2014-06-14 18:50:53]
User31244 - Posts: 8
For the past few days, maybe even a week or more, I have not been able to get SierraChart to show any market data for Bitstamp prior to 2014. I have several charts I've been using since mid-last year, and they suddenly stopped showing anything prior to 2014.

Also, the BTC-e volume data is messed up for the PPC/USD pair, and non-existent for the BTC/USD pair.

I've tried "Delete All Data and Download" several times, and have upgraded to the current version with no success.
[2014-06-15 15:49:49]
Sierra Chart Engineering - Posts: 104293
Refer to help topic 42.1 to get more historical Intraday data:
http://www.sierrachart.com/index.php?l=doc/helpdetails42.html


There is volume data for BTCUSD-BTCE. The could not be a problem with this. Use the Volume-Bitcoin study to see the volume.


We will have to check on PPC/USD.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-06-15 20:59:43
[2014-06-15 20:56:52]
Sierra Chart Engineering - Posts: 104293
Here is a chart of PPCUSD-BTCE
http://www.sierrachart.com/image.php?l=1402865625472.png

It has the Volume-Bitcoin study. What is wrong specifically with the volume?


The other issue you could be encountering with volume is that you do not have the Volume Value Format set correctly. Go to the chart and select Chart >> Chart Settings >> Advanced Settings 2. What is the Volume Value Format set to?


It will be easiest for us to understand the nature of the volume problem if you post an image of a chart you have a problem with by following these instructions:
https://www.sierrachart.com/index.php?l=PostingInformation.php#Image



Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-06-15 20:58:52
[2014-06-15 21:14:34]
User31244 - Posts: 8
I have not touched my configuration for months. Everything was working fine, but suddenly stopped working properly within the past week or two. Increasing the number of days to download historical intraday data does not solve the problem. I also am aware of the Bitcoin-Volume study and have been using it since last year shortly after you implemented it.

I will provide more details later to help you diagnose the issue; I don't have time at the moment.

Thanks
[2014-06-15 21:15:59]
User31244 - Posts: 8
(to clarify, all my Bitstamp charts used to show intraday data from early-2013)
Date Time Of Last Edit: 2014-06-15 21:16:47
[2014-06-15 22:14:32]
Sierra Chart Engineering - Posts: 104293
We do not know why you have a problem with the bitstamp charts, but to get more historical Intraday data, follow the instructions in help topic 42.1:
http://www.sierrachart.com/index.php?l=doc/helpdetails42.html


You should not have any problem with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account