Support Board
Date/Time: Mon, 23 Mar 2026 13:16:16 +0000
how do stop autorenew
View Count: 570
| [2023-03-01 10:24:10] |
| User548938start - Posts: 1 |
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HI I just activated my monthly service, but the message said it will auto-renew at the end of the month. I would like to switch to manual renew but couldn't find any options under control panel, how could I do this? Thanks! |
| [2023-03-01 13:29:49] |
| Sierra_Chart Engineering - Posts: 23299 |
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There really is not automatic renewal as long as there are no funds on your Services Balance which there are not. But you can disable the renewal here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-01 13:29:57
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| [2026-03-17 04:10:16] |
| User338528 - Posts: 2 |
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Please cancel my subscription I no longer require Sierra. If you have my credit card on file delete the card details from your records
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| [2026-03-17 08:22:59] |
| Sierra_Chart Engineering - Posts: 23299 |
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We have canceled renewals, and we will refund the unused usage time except for the current month.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-17 14:17:35] |
| John - SC Support - Posts: 45204 |
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We created an Account Support Ticket for this and took care of it through that ticket. You can view the ticket here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1773756621304814437#TopOfTicket Only you and Sierra Chart can view that ticket. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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