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Date/Time: Thu, 01 Dec 2022 00:34:17 +0000



Datafeed connection issues

View Count: 908

[2014-06-13 06:02:43]
Dom7364 - Posts: 254
What is the issue according to below message please?

Many thanks

Rgds


Rithmic Trading - Port for executable: 18627 | 2014-06-13 08:01:32
Rithmic Trading - Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-06-13 08:01:32
Rithmic Trading: Connecting to the server 127.0.0.1. Port 18627 | 2014-06-13 08:01:34
The network socket is connected. | 2014-06-13 08:01:34
Rithmic Trading: Connected to server. | 2014-06-13 08:01:34
Rithmic Trading: Sending logon request message. | 2014-06-13 08:01:34
Rithmic Trading | Starting the connection process to data and trading service. | 2014-06-13 08:01:34
Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-06-13 08:01:34
Rithmic Trading | Connecting to Rithmic 01 Europe server. | 2014-06-13 08:01:34
Rithmic Trading | Server Alert: Market Data Connection Broken | 2014-06-13 08:01:37
Rithmic Trading | Server Alert: Trading System Connection Broken | 2014-06-13 08:01:38
Rithmic Trading | Server Alert: PnL Connection Opened | 2014-06-13 08:01:39
Rithmic Trading | Server Alert: PnL Connection Login Failed. Result text: "permission denied" | 2014-06-13 08:01:39
Rithmic Trading Server Info - Server Name: SC DTC Bridge. Server Version: 1.1. Provider Name: Rithmic DTC. | 2014-06-13 08:01:39
Rithmic Trading - Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-06-13 08:01:39
Rithmic Trading - Logon error from server | 2014-06-13 08:01:39
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-13 08:01:39
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-13 08:01:39
Socket has been shutdown and closed. | 2014-06-13 08:01:39
Rithmic Trading: Disconnected from the server. | 2014-06-13 08:01:39
Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2014-06-13 08:01:39

[2014-06-13 06:04:27]
Sierra Chart Engineering - Posts: 104293
Refer to step 15 here:
http://www.sierrachart.com/?l=doc/Rithmic.php#SetupInstructions

This is the relevant message:

Rithmic Trading | Server Alert: PnL Connection Login Failed. Result text: "permission denied" | 2014-06-13 08:01:39

If you are using a Rithmic Demo account, there is no possibility it will work.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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